Manager, Residential Services

Description About Us

Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap‑around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems‑change advocacy.

Our services are available in 12 locations throughout New York City.

The Manager, Residential Services will be responsible for the oversight of all administrative duties of Rosa Parks, its clients and staff. Directly supervises all shelter staff at Rosa Parks.

• Provides administrative supervision to on‑site shelter staff.
• Trains new staff.
• Conducts monthly community meetings with residents on‑site.
• Collaborates with Case Managers/Counselors for on‑site groups.
• Ensures notes are entered into Salesforce within five days of occurrence.
• Follows up on all incident reports at the shelter site.
• Facilitates scheduling of on‑site shelter staff and rotating Residential Aides.
• Ensuring there is always 24‑hour coverage at the shelter for each shift and, if necessary, report to shelter to cover any shift.
• Responsible for managing shelter operations efficiently.
• Manages petty cash and metro card requests responsibly and in a timely manner.
• Communicates with city personnel as needed.
• Complete shelter assessments as needed.
• Responsible for greeting and sign‑on of clients and reiteration of shelter rules.
• Conducts on‑site client intakes.
• Ensures shelter staff properly completes attendance in SORTS on weekends and holidays.
• Implements schedule and activities for clients.
• Ensures security of shelter and safety of residents and staff.
• Responsible for obtaining and maintaining S‑95 and F‑07 fire safety certifications.
• Conducts and coordinates with Residential Aides weekly apartment inspections and discussing with residents results of inspections.
• Rotates being on‑call after hours, which includes weekends, weeknights, and holidays.
• Responds to emergencies in a trauma‑informed/structured manner and immediately notifies the Program Director.
• Works closely and in consultation with Case Managers and Counselors concerning client needs.
• Attends and participates in weekly Case Management meeting, Clinical All Staff meeting, and monthly Town Hall meeting.
• Travels to the Manhattan office as needed for staff meetings, etc.
• Co-ordinates with facilities staff to ensure that necessary maintenance & repairs are being performed.
• Oversees maintenance of client files and shelter records, and enters necessary data into client tracking system.
• Takes inventory and orders supplies for the shelter as needed and with the approval of supervisor.
• Completes monthly shelter reports and submit to Director.
• Perform any other department or agency duties or special projects as directed.

• Bachelor degree and substantive shelter experience needed.
• Strong administrative skills.
• Strong communication skills and solid computer knowledge.
• Knowledge of NYC public benefits and housing systems a plus. Experience working with diverse populations a plus.
• Working knowledge of the databases SORTS and Salesforce preferred.

Budgeted Salary: $66,300.00 - $70,000.00 per year

Work schedule is currently in-person full time

• Health, Dental and Vision Insurance
• Employer‑paid life insurance
• Employer retirement contribution
• Paid time off (Holidays, Vacation, Personal, Sick)
• Generous Leave Policy
• Flexible spending account / Health savings account
• Student loan assistance
• Tuition reimbursement program
• Gym reimbursement program
• Wellness program and rewards

Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws.

Survivors of gender-based violence are strongly encouraged to apply.