Supportive Case Manager

position overview

mercy haven is seeking a supportive housing case manager (housing specialist) to provide direct, community‑based case management services to individuals and families in mental health and homeless supportive housing. The role focuses on helping residents obtain and maintain stable housing, build independent living skills, and access critical community resources.

• provide individualized case management services to tenants in supportive housing, including assessment, service planning, and ongoing support.
• conduct regular home visits and phone check‑ins to monitor housing stability, safety, and overall well‑being, and provide appropriate documentation of all contact.
• support residents in obtaining and maintaining entitlements and benefits (ssi/ssdi, public assistance, snap, medicaid, etc.).
• provide crisis intervention and stabilization support as needed.
• connect tenants to mental health, medical, vocational, and community‑based services.
• support development of independent living skills (adls) such as budgeting, cooking, hygiene, cleaning, and use of public transportation.
• collaborate with service providers and treatment teams to ensure coordinated care.
• ensure that rooms/apartments are clean for new tenants (may include cleaning, moving, and setting up) and assist tenants with move‑in and move‑outs.
• monitor apartment conditions and report maintenance needs to ensure safe living environments.
• assist in the transportation of tenants to mercy haven programs and events.
• responsible for agency compliance requirements by grants through site visits, data collection, and tracking system.
• participate in supervision, team meetings, and trainings.
• act as task supervisor when interns are assigned to the supportive housing program.
• attend and participate in staff meetings and scheduled in‑service training and/or additional educational opportunities as well as appropriate agency and inter‑agency meetings.
• perform rotation of on‑call duties.
• all other relevant duties as assigned.

• high school diploma or equivalency with experience in human services required.
• bachelor's degree in human services or related field preferred.
• experience working with individuals with severe mental illness preferred.
• valid nys driver's license with a safe driving record, access to a personal and reliable vehicle.
• physical requirements: sits, stands, stoops, squats, walks, and moves intermittently during work hours; may push or pull 10‑15 pounds daily; may push or pull up to 50 pounds occasionally; drive agency vehicle.

• reports to: community services coordinator.
• supervises: n/a.

training takes place monday - friday 8:30am - 4:30pm.

shift: monday‑friday (8:30 am to 4:30 pm), with an on‑call availability.

pay rate: $21.00 per hour.

location: main office in islip terrace, ny.

• full benefits package including medical, company‑paid dental and vision single coverage, health reimbursement account (hra) for medical plan.
• generous paid time off policies, including vacation and sick time.
• agency‑paid basic life insurance; supplemental employee, spouse and child life insurance policies, long‑term disability (ltd), short‑term disability (std), 403(b) retirement savings.
• tuition reimbursement.
• eligible for alternate work schedule based on successful completion of introductory period.

mercy haven is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, religion, genetic predisposition, creed, color, national origin, ancestry, sex, sexual orientation, age, marital status, veteran status, domestic violence victim status, disability or any other protected category under applicable law.