Hospitality Center Staff Wyoming Correctional Facility; Customer Service, PT

About The Osborne Association

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs we offer opportunities to heal, repair harm, restore lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

We seek part‑time Hospitality Center Staff to join our Hospitality Center Network at the Wyoming Correctional Facility in Attica, NY. The position welcomes individuals and families visiting correctional facilities and provides general oversight of the Hospitality Center during visiting hours. This role requires clearance by the New York State Department of Correction and Community Supervision (DOCCS); candidates must obtain and maintain DOCCS clearance.

Working hours:

exclusive weekends – Saturdays and Sundays 7:30 am to 11:30 am – and four holidays annually. Salary: $18.00 hourly.

• Greet visitors and assist with signing in and understanding visiting procedures, redirecting those at the wrong facility or on ineligible days.
• Record required daily data in a log and communicate it to the supervisor and DOCCS authorities as appropriate.
• Assist with visiting emergencies and relay information to the supervisor, correctional authorities, and others as needed.
• Respond to general inquiries about program information.
• Disseminate resource information approved by the facility Deputy Superintendent for Programs to visitors.
• Maintain a clean and safe environment in accordance with infection and safety control policies.
• Report all physical plant problems to the supervisor and prison authorities when appropriate.
• Maintain inventory and coordinate purchases with the Regional Program Supervisor and Program Coordinator.
• In‑person attendance is required.
• Perform other duties as assigned.

• High school diploma or equivalent.

• Dependable and professional.
• Excellent interpersonal and communication skills.
• Strong problem‑solving skills.
• Enjoy working with children.
• Ability to interact with a multicultural population.
• Adaptability to change as the program dictates.
• Good organizational, communication, and problem‑solving skills.

• Participation in a 403(b) plan.
• New York State paid sick leave for part‑time employment.
• Career development through ongoing training and individual development plans.
• Opportunity for job advancement and promotions.
• Salary based on commensurate experience and additional qualifications.

We are an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance employment of minorities, women, protected veterans, and individuals with disabilities.