Aftercare Operations Specialist

About Us

Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move-in process using technology to move people into stable housing faster. We believe every person deserves a place to blossom, and we’re building the tools, systems, and teams to make that possible.

At Anthos|Home, urgency drives our work because every day in shelter matters. We are focused on helping people move into stable housing as quickly as possible and continuously improving how we get there.

We are looking for team members who are highly data-oriented, tech-savvy, and comfortable learning new systems. Strong candidates value accuracy, use data to inform decisions, and actively improve how information is tracked and shared.

We value people who are thoughtful, adaptable, and detail-oriented, and who follow through, communicate openly, and take ownership of their work. How effectively we use data and technology directly impacts how quickly people get home.

Anthos|Home is seeking an experienced social service professional for the role of Aftercare Specialist. The Aftercare Specialist will work on a team reporting to the Aftercare Supervisor.

In this role, the Aftercare Specialist will be responsible for working with Participants for a year after they move into their new home to ensure housing stability after placement. Aftercare at Anthos|Home is light touch and housing led, but is critical to ensuring that Participants are adjusting well, having a good housing experience, and maintaining their obligations as a tenant.

The Aftercare Specialist is the primary point of contact for Participants post-move-in, and should work closely with the Participant's support network including the Fair Futures Coach, Preventive Services case worker and/or Health Home Care Manager, and the Property Provider, as needed. This role is an opportunity to make a direct, meaningful impact in the lives of New Yorkers working toward stable, permanent housing.

• Conduct monthly phone check-ins to assess how the Participant is adjusting to their new home, address any rent arrears or utility issues, and check on building security, pending repairs, and communication with the Property Provider
• Complete quarterly in-person, in‑unit visits to cover all of the above and inspect the unit for general maintenance and repair needs
• Inquire about the Participant's benefits and employment status during each contact

• Provide referrals to community resources as needed, including financial literacy, mental health, wellness, legal, and other areas of support
• Reach out to members of the Participant's support network — including the Fair Futures Coach or Preventive Services provider — when additional coordination is needed
• Respond to housing and tenant‑related emergencies during normal business hours and after hours
• Facilitate a warm handoff between Participants and Property Providers in coordination with the Aftercare Operations Team

• Beginning in the eighth month of placement, initiate and provide ongoing support for the Participant's housing voucher recertification process

• Liaise between Participants and Property Providers, facilitating meetings and communication as needed; elevate any Property Provider concerns to the Housing Acquisition team
• Attend meetings and case conferences as needed to ensure collaborative supports are in place
• Maintain thorough, accurate, and timely progress notes and correspondence in Salesforce, while upholding the confidentiality of Participants, staff, and organizational information at all times
• Complete tasks and provide support within the Aftercare Team on an ad‑hoc basis

• Bachelor’s degree in a relevant field, and/or 4-6 years of experience working with people in the housing and human service sector.
• Some familiarity with the NYC housing market and voucher system.
• Experience with community‑based outreach.
• Proficiency in MS Word, Salesforce, Excel, and PowerPoint.
• Bilingual in…