Senior Service Coordinator

Senior Service Coordinator

I. Scope Of Role:

The Senior Service Coordinator leads a team of case management-level staff within the SSVF program. They also maintain a robust caseload of housing-needy, higher-barrier program participants. This staff member assists with the management of the SSVF program, helping to ensure quality service delivery that adheres to a Housing First model and established best practices in Rapid Re-housing and homeless prevention services for veterans on Long Island.

II.

Essential Duties & Responsibilities:

• Manage a caseload of SSVF program participants, including those with high barriers to housing stability.

• Engage program participants by maintaining regular contact to monitor and track progress and response to services, including home visits and field work.

• Conduct comprehensive assessments of veterans/veteran families' needs.

• Directly supervise up to four SSVF Service Coordinators/field staff.

• Provide short-term intensive case management to veteran families to achieve their housing stability goals.

• Link each program participant with appropriate community resources to support their housing stability.

• Assist senior program management in identifying the training needs of junior SSVF staff.

• Reinforce the use of best practices for the delivery of core support services to Veteran participants.

• Develop and implement individualized housing stability plans with veterans/veteran families to address identified housing barriers for Homelessness Prevention and Rapid Rehousing services.

• Monitor and evaluate veteran participants' progress and adjust housing plan and/or service delivery as necessary.

• Provide regular supervision for SSVF direct reports, including support and guidance for workplace performance and behavior, troubleshooting and reducing barriers to services.

• Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards.

• Perform comprehensive assessments of participants according to SSVF and agency standards.

• Assist program participants in identifying and accessing healthcare, employment/income support and other supportive services as needed, including Department of Veterans Affairs' services and benefits.

• Advocate for veterans/veteran families at service providers and agencies in the community.

• Support SSVF staff needs to address barriers on their caseloads.

• Coordinate Rapid Rehousing and Homelessness Prevention services with program participants and the social service team.

• Assist veteran families with housing search and placement.

• Lead regular quality reviews of SSVF cases and conduct housing plan and chart audits with junior staff and SSVF management.

• Prepare reports on SSVF service coordination team services and outcomes.

• Coordinate and review the provision of Temporary Financial Assistance.

• Cultivate positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners.

• Participate in appropriate community collaborations and activities.

• Initiate and complete case enrollment and closure when appropriate.

• Run staff meetings and participate in SSVF and Veterans Services team meetings.

• Be available for after-hours crisis response when needed.

• Respond to stakeholder and participant needs promptly, accurately and with courtesy and respect. Model appropriate behavior. Represent the organization in a positive and appropriate manner.

• Assist in staff training and program development exercises and planning functions.

• Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.

• Cultivate a network of willing local landlords and service partners to maintain and expand S:

US' outreach network over time.

• Lead appropriate community collaborations and activities.

• Respond to stakeholder and veteran needs promptly, accurately and with courtesy and respect. Model appropriate behavior. Represent the organization in a positive and appropriate manner.

• Conduct presentations and lead program meetings with participants and stakeholders.

• Complete…