Case Manager, Homelessness Prevention Initiative; HPI HomeBase-Stuyvesant Place

Overview

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. CAMBA offers more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services.

We serve almost 80,000 individuals and families, including almost 13,000 youth, and work with a diverse cross section of New Yorkers.

Home Base provides case management and essential services to at-risk individuals and families to prevent homelessness. Services help overcome problems with public benefits, housing, education, health care and other issues that could impede stable households.

Case Manager

Reports To: Program Supervisor

Location: 120 Stuyvesant Place, Staten Island, NY 10301

The Case Manager, under general supervision, is expected to:

Responsibilities (additional duties in support of the program):

• Prescreen clients for eligibility and schedule intake appointments.
• Review documentation establishing eligibility, conduct initial intake or assessment of clients and clients' families, and conduct periodic reassessments.
• Input client data and progress information into an automated database.
• Review and complete all CAMBA intake forms with the client.
• Refer clients to appropriate services based on their needs.
• Answer incoming calls and check voicemails daily on both desktop and work cell phones, responding within 48 hours; ensure emails are read and replied to within 48 hours.
• Report to work daily with a fully charged provided cell phone for multifactor authentication.
• Conduct home visits and inspections for any open Home Base case; evaluate living conditions and/or inspections per DHS/DSS/HRA standards.
• Create and maintain client files, both hard copy and electronic.
• Develop service plans with clients tailored to their needs and provide ongoing follow-up to support progress toward goals; document progress via progress notes.
• Evaluate and recommend closing of cases based on stability, participation willingness, or program eligibility/time limits.
• Meet daily, weekly, and monthly goals and tasks as assigned and in accordance with funder guidelines.
• Complete and submit subsidy applications and requests for financial assistance.
• Provide required information for weekly, monthly, quarterly, and annual reports.
• Act as client liaison with outside organizations regarding education, healthcare, housing, legal issues, etc.
• Assist clients in completing applications for benefits and entitlements and process applications on clients' behalf (e.g., Access HRA, Housing Connect, DRIE, SCRIE).
• Escort clients to appointments (e.g., social services, healthcare) as needed.
• Other duties as assigned.

• Bachelor's degree (e.g., B.A., B.S.W.), or
• Associate degree and 2 years of relevant experience, or
• High School Diploma and 4 years of case management experience in the social services field.

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Excellent communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public.
• Ability to apply basic mathematical concepts (fractions, decimals, percentages) to practical situations.
• Strong problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Willlingness to learn and adapt.

• Proficiency in a language other than English (e.g., Haitian/Creole, French,…