Program Specialist

Bronx Works helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

Community Health Programs provide wellness, healthy lifestyle support, and civic engagement programs to the Bronx.

• Attends home visits, with the case planner and independently, throughout the life of the case.
• Reports any concerns about child safety and wellbeing.
• Accompany parents to service appointments and to programs.
• Supports service plans in the areas of effective parenting practices and concrete services such as benefits and entitlements.
• Acquires school and medical records in support of service plans.
• Follows up and reports on service plan tasks of and activities by clients.
• Documents all work provided on program forms, in PROMIS and CNNX databases.
• Attend weekly supervision, staff meetings and case conferences.
• Provide direct services to clients, including intake, engagement, assessment, referral, service plan development, advocacy, counseling, exit summaries and follow-up.
• Monitor and document client progress toward service plan goals.
• Conduct home visits and field work, as required.
• Document all interactions with, or on behalf of, clients.
• Provide general clerical support, including filing, faxing, word processing, typing, photocopying and sorting mail.
• Answer telephones, take messages and direct calls to the appropriate parties.
• Report to, and meet with, supervisor monthly.
• Complete program reports monthly or more frequently as required.
• Assist with special projects as required.
• Perform additional duties as assigned by manager.

• Associate’s degree in a related field of study or some college course work completed.
• A minimum of two years of relevant work experience.
• Proficiency in English required; proficiency in a second language preferred.
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

Bronx Works seeks to build an inclusive organization grounded in respect for differences. Bronx Works is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process, please contact hr benefits.