PSH Case Manager, HRA

Case Manager

A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and greater New York Area. Samaritan Daytop Village serves over 33,000 New Yorkers annually within your neighborhoods and communities, so our success depends on those we employ.

Under the general direction of the Director, the Case Manager provides case management, counseling and advocacy services to an assigned caseload and participates as a member of a team to facilitate the client recovery, rehabilitation and stabilization process.

This role includes engaging all family members surrounding the development of life skills, connecting clients to community‑based services, strengthening family relationships, making appropriate interventions and maintaining the healthy integrity of the program environment.

• Provides case management/advocacy services to all members of the household.
• Develops an individualized service plan, including an action plan with clearly stated goals and outcomes for individual clients and families.
• Refers program participants and family members to appropriate services such as substance abuse and mental health when deemed appropriate.
• Facilitates the delivery of services that focus on social and community building activities, peer support, home visits, recreation opportunities, and building of support networks.
• Meets with program participants in their homes and office setting.
• Assists the program participant or other household members with budgeting and money management for rent payment and arrears.
• Administers appropriate behavioral interventions as needed.
• Conducts unit/apartment inspections for safety and repairs; submits maintenance repair request tickets in a timely manner and follows up with the Property Manager to ensure completion in accordance with standards.
• Completes the OASAS report on a monthly basis for assigned program participants.
• Completes the OASAS Participant Occupancy Agreement yearly for each participant.
• Completes all mandatory and assigned trainings in RELIAS.
• Ensures the maintenance of accurate, complete, timely and high‑quality program participant records that comply with external regulatory standards and agency policy and procedure.
• Complies with 42 CFR confidentiality and HIPAA privacy and security regulations.
• Functions as a liaison/advocate to clients’ families and/or other agencies as needed.
• Provides crisis intervention and management, generating referrals to mental health services and other provider resources as indicated.
• Immediately reports serious incidents or sensitive situations to the Program Director.
• Reports all cases of child abuse and neglect to the American Child Services (ACS).
• Attends program meetings, agency‑wide meetings, and staff training as deemed necessary.
• Performs other duties as requested.

• Bachelor's degree.
• Minimum three (3) years’ work experience in counseling, case management, or a related field.
• Familiarity with various social services programs within the catchment areas and with HRA and Section 8 rent subsidies.
• Knowledge of working with families and issues around substance use, mental health, and homelessness.
• Working knowledge of substance abuse treatment modalities and client self‑help/support modalities.
• Computer literacy, including proficiency in Microsoft Office Suite and an electronic health record (EHR) system.
• Ability to work under pressure with excellent organizational skills.
• Ability to maintain confidentiality of clients’ records.
• Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
• Team player who can also work independently; possession of strong time management, writing, and communication skills.
• Ability to work independently in a fast‑paced environment and multi‑task efficiently.
• Willingness to travel to multiple sites as needed.