Team Leader, Safe ; SOS

Position

Team Leader, Safe Options Support (SOS)

Responsible for overall operations of the program.

Senior Director for Safe Options Support (SOS)

Based in Midtown (Manhattan) with potential travel throughout NYC.

Monday through Friday, 9:00 am – 5:00 pm.

• In partnership with the State Office of Mental Health and the central SOS Hub team, oversee the creation of a multi‑disciplinary SOS community support team;
• On formation of the team, manage day‑to‑day operations in accordance with internal and external regulatory standards and guidelines;
• Coordinate program outreach at known “hang‑outs” or “hot spots” within the transit system or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant;
• Develop meaningful and lasting partnerships with key community stakeholders including MTA station managers, local hospitals, NYPD, shelter operators and housing providers;
• Facilitate case reviews on members at risk with community partners and document recommendations;
• Oversee and conduct internal audits/case record reviews on a regular basis to measure compliance to regulatory/contract standards, and report aggregated findings and recommendations to the SOS Hub QPM Department on gaps in care or areas for continued improvement;
• Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care;
• Ensure that internal and external regulatory agency standards and requirements are met;
• Manage recruitment of staff, as well as address staff performance‑related issues in accordance with salient policies and procedures, specific to the organization of hire;
• Provide regular individual and group supervision to a multi‑disciplinary team and orient new team members to policy and procedures as well as provide ongoing training and mentorship;
• Coordinate weekly staff schedules to ensure adequate staff coverage;
• Manage SOS teams on‑call requirements ensuring that 24/7 crisis response is available;
• Work with the SOS Hub’s Single Point Of Access department to identify eligible participants and report on enrollment outcomes and staff assignment;
• Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, and with due understanding of and consideration for cultural differences.

• Experience working with homeless and/or precariously housed populations (preferred but not required);
• Experience managing and supervising program staff in a community mental health setting;
• Knowledge of homeless resources, NYC shelter systems, and MTA transit systems (a plus);
• Knowledge of counseling principles and methods for mental illness and substance use disorders;
• Knowledge of treatment, rehabilitation, and community support programs as they relate to recipients, residents, families, and staff;
• Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de‑escalation techniques;
• Ability to develop, evaluate, implement, and modify treatment interventions to meet the needs of individual recipients;
• Ability to prepare accurate and timely reports;
• Computer proficiency in Health Information Technology and Microsoft applications such as MS Word, Excel, PowerPoint.

Master’s degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or a related field. A minimum of 3 to 5 years post‑masters work experience in the behavioral health and criminal justice field with progressively increasing responsibilities, preferably with the target population. Previous management and supervisory experience preferred.

$101,368 plus generous benefits.

ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.