Case Manager, Park Slope Women's Shelter

Program Overview

CAMBA operates six single adult shelters, six family shelters, and one drop‑in center. Each shelter provides a supportive, structured therapeutic, safe, and drug‑free facility. Homeless men and women—often mentally ill and substance‑abusing—receive comprehensive services to stabilize their conditions in order to transition into permanent and/or supported housing.

Under general supervision, the Case Manager will:

• Immediately formulate a plan and prepare clients for permanent housing placement.
• Engage individuals requiring social service assistance.
• Interview and evaluate clients, formulate Independent Living Plans and goals.
• Locate and refer to appropriate community resources for clients.
• Maintain professional relationships with clients and uphold confidentiality.
• Practice universal precautions, standard protocols, and procedures.
• Comply with federal, state, city, and CAMBA security and privacy policies protecting individually identifiable health information.
• Conduct initial intake, assess clients' needs, and perform periodic re‑assessments.
• Create and maintain client electronic and paper files.
• Prepare initial psychosocial evaluations and update them according to regulations.
• Obtain and maintain relevant documentation and release forms from clients (e.g., birth certificates, proof of income, medical documents, releases of personal health information).
• Collaborate with clients to conduct periodic revisions of independent living plans, including short‑term and long‑term goals.
• Assist clients in attaining their goals by identifying community resources and referring them to appropriate services both within and outside CAMBA (e.g., on‑site medical and psychiatric services).
• Work with clients to break through barriers to their goals.
• Provide support, training, and coordination with other social services staff.
• Assist clients in advocating for themselves to gain housing stability.
• Recommend and implement strategies to persuade clients to participate fully in the process in order to transition into permanent housing.
• Monitor clients' progress toward their goals via regularly scheduled face‑to‑face contacts or sessions.
• Document all client encounters via progress notes using the OHS CARES database and printout notes for the client's paper file.
• Ensure the CARES database is updated to reflect client requests for services (e.g., car fare, appointments, passes, referrals).
• Follow up with clients and referral organizations regarding client contact and progress with the referral organization.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Act as client liaison/advocate with outside organizations regarding education, healthcare, housing, legal issues, etc.
• Schedule appointments for clients with referral organizations.
• Escort clients to appointments (educational, medical, social service, etc.).
• Assist clients in completing applications for benefits and entitlements, and process applications on clients' behalf.
• Follow up with clients for a period of time after successful completion of their primary goals to assure client stability.
• Prepare marketing materials for the program.
• Other tasks may be modified, expanded, and/or assigned over time.