Program Coordinator; NORC

Program Coordinator (NORC)

Hourly Rate: $29.705

FLSA Status: Non-Exempt

Program: NORC Queens view/North Queens view

Reports to: Program Director

Position Type: Hourly (Non-Exempt)

Work Schedule: Monday–Friday: 8:00 AM – 4:00 PM

Assists the Program Director with implementing program policies and services to the program's clients. Responsible for maintaining program's records and reports. Answering phones in a professional manner and scheduling appointments. Assisting Program Director with general inquiries.

• Input data into HANAC data program and assist Program Director with DFTA STARS database input.
• Interview clients for needs assessment (can be done by phone or in office).
• Provide case assistance in acquiring and completing required forms and gathering verification information as needed.
• Follow up client's cases on a regular basis to assure resolution of issues identified as well as identify possible new issues.
• Attend required training, in-house or at other venues, to keep abreast of laws, regulations, services, and issues affecting defined clientele.
• Maintain case service log for documenting time, issues, and resolutions.
• Computer entry of program required statistics.
• Attend staff meetings with the Program Director.
• Follow established on-site safety and emergency procedures.
• Create the monthly newsletter and email it to clients.
• Have excellent communication skills, including oral and written, with ability to work with clients in crisis.
• In absence of Program Director, assume supervisory duties.
• Other tasks as may be required and needed.

• Associate's Degree or higher and demonstrated experience working in social services.
• Must be flexible, detail-oriented, responsible, reliable, professional, able to work as a team member, and contribute to a positive work environment.
• Must be able to multi-task and take initiative.
• Bilingual fluency (English/Spanish or English/Greek) highly preferred.