On-Call Residential Aide

About Us

Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap‑around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems‑change advocacy.

Our services are available in 12 locations throughout New York City.

This Residential Aide position requires candidates to work on‑call on either 12 am (midnight) to 8 am, 8 am to 4 pm, and 4 pm to 12 am shift any days of the week including weekends. The On‑Call Residential Aide ensures that the participants of the transitional shelter are safe, monitors access to the facility, maintains an accurate count of the number of people in the facility, provides hourly tours of the facility, and maintains confidentiality of the facility.

• Maintains a safe and secure environment for clients, staff, and visitors.
• Distributes information to residents regarding program rules and regulations.
• Ensures compliance with program safety policies and procedures.
• Screens incoming visitors to the facility by means of identification verification.
• Provides conflict resolution.
• Conducts monthly apartment inspections.
• Monitors fire safety alarm panel and responds to facility emergencies.
• Maintains a logbook of facility activities.
• Conducts hourly tours of the facility to ensure its safety.
• Answers and transfers incoming calls.
• Prepares Incident/Accident and FYI reports for emergencies and violations of rules and/or regulations.
• Responds to security emergencies.
• In the absence of maintenance staff, sweeps the entry area, courtyard, and front of building as needed.
• Performs any other department or agency-related duties.

• High school diploma or equivalency; prior security or law-enforcement experience preferred.
• Previous experience working in a shelter setting with families preferred.
• Strong interpersonal skills.
• Good verbal and writing skills.
• CPR and First Aid certified or eligible.
• Possess or be able to obtain F-02 certification within three months of hire.
• Possess or be able to obtain F-80 certification within three months of hire.
• Calm during crisis.
• Familiarity with Microsoft Office, including Outlook, Excel, and Word.
• Ability to speak Spanish is a plus.

Budgeted Salary: $20.00-$20.00 per hour.
Work position: On‑call;
Hourly.
Work schedule: Currently In‑person; must be able to meet job location schedule obligations.

• Employee Assistance Program (EAP) – free service provided to all employees and their families to help resolve personal challenges that may affect wellbeing, family, or career.
• Accrued sick time.

Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws.