Housing Assistant-Bilingual Spanish

HOUSING ASSISTANT (BILINGUAL) - 80202

• Conduct interviews using a standardized electronic database “Siebel - Smart Script” and/or interviewer's booklet developed by the department.
• Gather, copy, or request any pertinent documentation to verify the family composition, residence, rent payment history, income, priority claims, citizenship status, and admission standards for public housing.
• Access the City of New York Department of Finance Automated City Registered Information System (ACRIS) to search property records.
• Verify income by accessing electronic data from the New York State Welfare Management System (WMS) to verify Public Assistance, Food Stamps, and Medicaid benefits.
• Evaluate documentation requested after the interview to determine family composition, income, priority, rent payment history, residence, citizenship status, and admission standards.
• Work with applicants and tenants of public housing who have limited or no proficiency in English, as well as with English‑speaking applicants/tenants, speaking to them in the appropriate language.
• Scan documents to the electronic case file.
• Access the United States Department of Homeland Security Systemic Alien Verification for Entitlements Program (SAVE) to verify immigration status.
• Access the HUD Enterprise Income Verification System (EIV) to identify current and former tenancy and monies owed.
• Conduct landlord contacts including reviewing landlord questionnaires and contacting landlords and shelters.
• Process development selection choices.
• Conduct criminal background checks, including submitting requests to the Office of Court Administration (OCA) and evaluating criminal histories.

• For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity.
• For NYCHA employees: this vacancy is for a title that is normally filled through the Automated Transfer List System (ATLS). Employees applying via ATLS must reapply to this vacancy posting to be considered.
• For NYCHA employees applying for transfer, promotional, title, or level change opportunities must have served a period of one year at their current location in the current title and level (if applicable).
• NYCHA residents are encouraged to apply.

A baccalaureate degree from an accredited college; or

An associate degree or sixty semester credits from an accredited college and one year of satisfactory full‑time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants, determining eligibility, gathering and evaluating information to resolve complaints, collecting rents, and/or resolving tenant‑related problems; or

A four‑year high school diploma or its educational equivalent, and three years of satisfactory full‑time experience as described above; or

A satisfactory equivalent combination of education and experience as described in either “1” or “2.” Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full‑time experience. All candidates must have a four‑year high school diploma or its equivalent.

Oral proficiency in a foreign language required by New York City’s Housing Authority. Such proficiency must be demonstrated by passing an oral test.

• Knowledgeable in NYCHA's policies, rules and regulations.
• Ability to collect and analyze data.
• Experience with customer service.
• Basic computer skills – Word, Excel, Outlook.

Open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate in your cover letter that you would like to be considered under the 55‑a Program. For detailed information regarding the 55‑a Program, visit: (Use the "Apply for this Job" box below)..

Prospective employees may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit: .

NYCHA has no residency requirements.

NYCHA is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based upon any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary: $45,435.00 – $73,638.00