Care Manager Supervisor

Job Details Specific Responsibilities

• Supervise and support Care Managers through regular individual and team supervision
• Oversee caseloads to ensure timely documentation and compliance with regulatory requirements
• Review and maintain electronic health records (EHR) for accuracy and completeness
• Provide coaching, performance feedback, and professional development support
• Assist with audit preparation and ensure program readiness Key Performance Indicators (KPIs) documentation, reporting
• Participate in field visits, case conferences, and interdisciplinary team meetings (IDT)
• Manage staff schedules and coverage; provide direct services as needed
• Collaborate with internal teams and community partners to support client outcomes

• Schedule and track required trainings (DOH, Compliance, HIPAA, Health Homes, Relias, others)
• Ensure completion of mandated annual trainings
• Facilitate staff training and provide program updates
• Monitor and communicate policy or program changes to staff and leadership

• Provide real-time coaching, field-based supervision, and case guidance
• Deliver performance evaluations, corrective action, and recognition (with HR support)
• Promote leadership development and problem‑solving skills among staff

• Maintain professionalism, confidentiality, and clear boundaries
• Support a positive, team‑oriented work environment
• Demonstrate strong leadership, communication, and crisis intervention skills
• Promote culturally responsive, family‑centered care

This is an office/field‑based position in Nassau & Suffolk County as well as the 5 boroughs of NYC. All office days, staff meetings, and supervisory meetings are held in‑person or virtually at one of two locations (Brooklyn and Dix Hills). New York residency is required.

• Master’s degree preferred in Social Work, Nursing, Public Health, or a related field
• Bachelor’s degree required with a minimum of 4 years of experience in child welfare, care management, or a related field

• 2–5 years of supervisory or managerial experience
• Experience in Health Home, care coordination, or case management programs
• Strong knowledge of DOH regulations, Health Home standards, and compliance requirements

• Complete Children Adolescent Needs Assessment (CANS)
  NY training
• Be CANS‑NY certified annually
• Meet exam score requirements:
  Supervisors minimum 80%;
  Care Managers minimum 70%

• Strong leadership, staff development, and performance management skills
• Excellent communication, organization, and problem‑solving abilities
• Experience with electronic health records (e.g., Foothold) and documentation oversight
• Ability to manage multiple priorities, deadlines, and audits
• Strong crisis intervention and decision‑making skills

• Flexible Spending Accounts (FSA)
• Group Term Life Insurance
• Voluntary Term Life Insurance
• Voluntary Short‑Term and Long‑Term Disability Insurance
• Clinical supervision hours for LMSW licensure
• Staff development and professional growth opportunities
• Agency Laptop & Cell Phone
• Travel Reimbursements for scheduled visits
• Tuition Assistance Program (TAP)
• 12 paid holidays per calendar year
• Up to 24 vacation days after one year of employment
• Health & Wellness challenges and initiatives