Social Services Supervisor

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Full-time Regular Officials & Managers New York, NY, US

Salary Range: $55,000.00 To $60,000.00 Annually

The Social Services Supervisor is responsible for overseeing a team of Case Managers to ensure the support and resources necessary to promote self-sufficiency and independent living skills for families w/children residing in temporary shelter are being provided in accordance with CRF, DHS and OTDA standards. This shelter is located in Harlem, NY.

• Ensure document folder in CARES (VDP, Client rules and regulations, Crib acknowledgment, ACS Video, etc.) is completed and documented immediately upon client arrival
• Provide field orientation and on the job training to Case Managers
• Create and execute plans for meeting contracted ILP completion and placement goals
• Ensure all Case Managers complete mandated CRF, DHS, and OTDA tasks in accordance with prescribed time frames and mandates
• Ensure Case Managers are providing consistent services in accordance CRF, DHS and OTDA policies and procedures
• Monitor Case Managers work activities via CARES reviews, physical chart reviews, and spreadsheets
• Conduct individual and group supervisions with Case Managers. Provide staff with documented feedback of performance, including areas of strength and areas in need of development
• Conduct performance evaluations of Case Managers as per CRF, DHS, and OTDA policies and professional standards
• Collaborate with Social Services team to develop service plans to address clients’ needs related to housing, substance abuse treatment, mental health and/or employment, etc
• Meet with Senior Management (PD and APD) for individual and group supervision
• Assist families with identifying appropriate housing resources and assist application process as needed
• Monitor demographic report to better guide Case Managers and ensure program compliance with CRF, DHS, and OTDA expectations
• Attend and moderate Case Conferences with Case Managers and challenging, noncompliant and/or housing ready clients
• Establish linkage with community service providers to obtain housing, health, and social services for clients
• Assist in facilitation of intake, discharge, transfers, and placement into permanency as needed
• Complete ILP’s and other Case Management related tasks as needed
• Generate and distribute reports (i.e., exit projection, quarterly projection, case summaries)
• Support in the acquisition of housing vouchers and placements
• Deliver crisis management and intervention services to clients
• Support efforts to place families into permanent housing

• Bachelor’s degree in Social Work required
• At least two (2) years of experience in a related field. Experience with multi-problem families desirable
• Demonstrated knowledge of and proficiency in CARES
• Demonstrated experience working in shelter setting and/or with high-risk families, including families with documented histories mental health, substance abuse, Domestic Violence, child abuse/neglect
• Ability to work effectively with a wide range of community-based providers
• Working knowledge of Case Management theories and approaches
• Knowledge of community health services, social service support agencies and networks
• Familiarity with DHS/OTDA social service documentation policies and procedures
• Critical thinking, analytical and problem-solving skills as well as resourcefulness
• Demonstrated ability to be flexible, work independently as well as with a team
• Familiarity with housing vouchers (i.e., Section 8, FEPS, SEPS, LINC, FHEPS, SOTA, EOSD, City FHEPS)
• Familiarity with SOI (Source of Income Discrimination) and Human Rights Law regulations
• Ability to assess needs and assist residents in developing housing plans for promotion of self-sufficiency and permanent housing
• Excellent analytical, evaluative, and human service management skills
• Strong organizational and leadership skills
• Supervisory experience with a team-oriented approach
• Must have incredible initiative, the ability to work well under pressure
• Ability to work both…