Intake Specialist

Description

The Intake Specialist (IS) will support the efforts of the Centralized Intake Program throughout the five boroughs. The Centralized Intake Program resides in the Justice Initiatives (JI) department to standardize our intake process for the JI programs and create a trauma‑informed process for participants. The IS is responsible for providing comprehensive intake, risk assessment, and screening for the Justice Initiative programs with a particular focus on outreach and intake within our Domestic Violence (DV) and Homeless Family shelters located in NYC.

This role serves as the first point of contact for clients, ensuring timely access to appropriate programs and resources while promoting engagement in URI's services. They will provide additional support to the Legal Education and Advocacy Program (LEAP), the Economic Empowerment Program (EEP), Abusive Partner Intervention Program (APIP) and the People and Animals Living Safely program (PALS) as needed. Outreach and intakes will be done with potential participants that are currently residing in shelter or in the community, on each program’s need.

Supporting the Centralized Intake Program and delivering trauma‑informed intake and risk assessment to participants of Justice Initiative programs, primarily Domestic Violence and Homeless Family shelters across NYC.

• Conduct universal intake along with risk assessments, screenings, supplemental intakes and provide referrals and resource coordination in a client‑centered and trauma‑informed way to support potential participant’s needs and their goals for participating in the program.
• Schedule initial interviews, either in person or by phone directly with the participant.
• Evaluate participant’s information against program eligibility guidelines to determine if they are eligible for services.
• Collaborate with the teams to ensure continuity of services across programs.
• Participate in community outreach events, networking opportunities, and partnership meetings to increase program awareness and client engagement.
• Provide outreach and informational sessions to service providers and potential participants including at the FJCs and URI shelters sites.
• Work closely with NYC‑based non‑profits and community organizations to create new partnerships for referrals and to support as many survivors and participants in accessing services as possible.
• Meet weekly with Manager for supervision and perform other duties assigned by the Program Manager.
• Collaborate closely with other Justice Initiative program leaders and staff along with other Program’s divisions within URI.
• Input & maintain accurate data collection in a timely fashion.
• Collaborate in providing accurate data reporting to funders and city organizations.
• Support program leaders in any reports for funders.

• Stay up to date with innovations in the field.
• Participate in regular staff meetings and in training.
• Attend coalitions, taskforces, working groups and committees.
• Other duties as requested, based on department, program, and/or organizational needs.

• Bachelor’s degree in Counseling, Psychology, Social Work, or a related human services field with at least 1 year of experience.

• Bilingual (English/Spanish) required.
• 1 year working with survivors of domestic or gender‑based violence or trafficking survivors.
• Commitment to the vision and mission of Urban Resource Institute.
• Demonstrated passion and commitment to public interest and an understanding of trauma‑informed, anti‑oppressive, and culturally responsive services.
• Have a strong understanding of the safety needs of survivors of violence.
• Familiar with NYC public benefits and shelter systems.
• Deeply understand strength‑based and survivor‑centered approaches.
• Strong writing and public speaking skills with an ability to manage and organize multiple projects in a busy, pressured working environment.
• Experience collaborating across programs and external sectors.
• Demonstrate sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities…