Assistant Director, Programs, Case Management

S2H BQ - QUEENS, 100-30 Atlantic Ave, Jamaica, New York, United States of America

ABOUT US:

– We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing – affordable housing paired with services designed to help people maintain their homes for the long term – is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness – especially those who have been on the streets the longest – to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Breaking Ground’s Street to Home program makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed.

Reporting to the Director, Programs, the Assistant Director, Programs, Case Management is responsible for supporting case management and housing placement work in Queens. With the goal of moving people off the street and into transitional and permanent housing, the Assistant Director supports the Director with collaborations with other outreach providers, city agencies, and a broad array of community stakeholders to help reduce street homelessness.

The Assistant Director supervises Clinical Coordinators, Street Medicine Coordinators, Housing Specialists, and Housing and Reporting Specialists and ensures Harm Reduction and Housing First strategies and other best‑practice clinical interventions are utilized.

The Assistant Director works primarily during business hours Monday‑Friday, with off‑hours availability in case of emergency or for special projects/initiatives. The position requires oversight of 24/7 operations and flexibility in work schedule as needed.

• Supervise Clinical Coordinators, Housing Specialists, Housing and Reporting Specialists, and Street Medicine Coordinators
• Provide regular, structured supervision meetings for direct reports
• Ensure high quality service delivery by supporting best practice interventions with street homeless populations, collaborating with on‑site psychiatric/street medicine team, and providing crisis intervention, including 958 removals and risk assessments
• Promote effective strategies for effective outreach, case management, and placement of clients following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma‑informed care models of practice
• Liaison with external stakeholders including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
• Provide clinical and operational direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers, particularly transitional housing teams
• Provide support and guidance to front line staff in managing difficult situations and successfully de‑escalating conflict
• Perform other duties as assigned

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 2 years of supervisory experience
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction…