Case Manager - Huntersmoon Hall

Classification: Non-Exempt

Reports to: Program Director/Assistant Program Director

Location: Upper West Side, New York

Status &

Hours:

Full-time, Mon‑Fri. 9 am - 5 pm (hours may vary)

Compensation: $27.47 - $38.46 per hour

Who We Are: Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you’ll fit right in with our mission‑first team. Lantern was also recognized as a Top 2025 Workplace by City & State New York
—a great place to do meaningful work with people who care!

Where You Will Work: Huntersmoon Hall

We are seeking a dynamic and engaging Case Manager with experience supporting formerly homeless, mentally ill single adults in a supportive housing setting. This role focuses on helping clients stabilize their lives, maintain housing stability, and achieve physical, emotional, vocational, educational, and social goals, using strong clinical knowledge and experience addressing mental illness, substance use, legal/criminal justice, and medical issues. The ideal candidate is passionate about helping others, is a proactive and creative problem solver, and works effectively both independently and as part of an interdisciplinary team.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Provide integrated counseling and case management services that effectively engage residents and promote health and wellness, personal growth, and housing stability.
• Collaborate with residents in the development of client‑centered, recovery‑oriented service plans that identify short and long‑term goals.
• Utilize a harm reduction approach to support a diverse caseload of formerly homeless individuals around issues of mental health and substance use.
• Make referrals and serve as a liaison with various care coordination agencies, health, and mental health providers, substance use programs, and employment providers to secure services.
• Actively engage residents through regular apartment visits, community outings, and escorts to appointments as needed.
• Develop safety plans for residents and work with the team to de‑escalate clients and collaboratively manage crises as they arise.
• Assist in the development and implementation of groups and programs that are appropriate for the resident’s needs and foster an inclusive, respectful community.
• Develop and maintain confidential records for each resident according to the mandated schedule documenting all relevant interventions and assessments as well as correspondence with collateral services.
• Collaborate with the Leasing and Compliance team to ensure housing stability.
• Participate in staff and clinical meetings and individual supervision to ensure best practices in the performance of role responsibilities.
• Participate in a robust training program that includes training in evidenced‑based models to ensure the highest level of service is provided to clients.
• Perform other job‑related functions, as assigned.

• BA/BS from an accredited school is required, preferably in a related field such as social work, sociology or psychology; a Master’s degree is preferred.

• Must have a valid Food Handler’s License, or the willingness and ability to obtain one within six (6) months of hire, is required.

• One year of experience working with single adults impacted by poverty, chronic homelessness, mental illness, substance abuse, and/or medical issues is required.

• Ability to work independently as well as a member of an interdisciplinary team.

• Highly organized and able to manage a diverse caseload of clients with diverse needs.

• Able to work well under pressure including in crisis situations and flexible with work schedule when necessary.

• Track record of proactive, strength‑based work with individuals and families.

• Experience with ETO, or other electronic case management systems.

• Experience working with evidence‑based models, specifically Motivational Interviewing, is…