Case Manager - Ulster County; Bilingual Job Rondout New York USA,Social Work

Position: Case Manager - Ulster County (Bilingual)
Location: Rondout

Description

Bilingual Case Manager (English/Spanish)

Hourly rate: $23.00/hour. Benefits included.

Summary

This position provides direct case management services to the needy and disenfranchised in Ulster County. Through advocacy, information referral, crisis intervention, and short‑term case management, the manager supports clients and also handles reception duties, telephone answering, and client processing.

Essential Duties and Responsibilities

Provide crisis intervention to homeless individuals and families facing housing emergencies.

Serve as a primary case manager for the New York State Rental Supplement Program Plan (RSP), Shelter Arrears Eviction Forestallment program (SAEF), and emergency relief program.

Conduct a thorough needs assessment and develop a service plan using a short‑term intervention model.

Conduct social care screenings of Medicaid members using the Accountable Health Communities (AHC) Health‑Related Social Needs Screening tool on the Unite Us platform and refer cases to the Social Care Manager as needed.

Navigate individuals not eligible for enhanced services to the non‑Social Care Network services (existing local, state, and federal programs and services as appropriate).

Log all client interactions in Unite Us, Apricot, and/or other systems as required for the program.

Keep accurate and complete work files, including records, documentation, and other materials.

Maintain current and accurate documentation of all activities and services provided to clients.

Process cases in a reasonable timeframe, preferably within 45 days.

Answer telephone and provide information as needed.

Conduct outreach to different communities and perform data collection activities.

Assist with food/kids’ pantry distributions.

Participate in outreach activities on weekends and after hours (community tabling events, community outreach, pop‑up pantry, and special projects such as Stuff‑The‑Bus, Adopt‑A‑Family, Giving Tree, and school‑supply distributions).

Develop and maintain working relationships with providers throughout Ulster County.

Attend community or service provider meetings.

Be available for planned activities on weekends and some after‑hours.

Participate in regular supervisory sessions with the immediate supervisor.

Attend the Agency’s in‑service training.

Travel to meet clients at other CCOSU offices.

Perform other duties as assigned by the supervisor or program demands.

Position Type and Expected Hours of Work

This is a full‑time position. Days and hours of work are generally 9:00AM to 5:00PM, Monday–Friday. Additional hours may be required to meet program deadlines or client needs.

Working conditions and physical demands:

Ability to work with the public and/or under potentially stressful conditions.
Basic understanding of client engagement and de‑escalation techniques.
Prepare comprehensive progress notes and service plans.
Remain stationary at a workstation and use a computer at least 30% of the time.

Qualifications Education and/or experience required

Bachelor’s degree in Social Work or related field – Preferred.
Associate’s degree with one year of experience in Human Services.
Must possess a clean NYS Driver’s License and maintain it throughout employment.

Skills, Licenses, and/or competencies required

Bilingual (English/Spanish) – required.
Knowledge of social services available in Ulster County – Preferred.
Computer literate with knowledge of Microsoft Word, Excel, and Outlook.
Excellent interpersonal and communication skills.
Good organizational, time‑management, and communication skills.
Ability to work well independently as well as part of a team.

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