Case Management Supervisor

Job Summary

IMPACCT Brooklyn is seeking a skilled and compassionate Case Manager Supervisor to lead our Case Management team in delivering exceptional services to clients. In this role, you will ensure that all case management activities meet professional standards, fulfill the requirements of our funding partners, and reflect the organization’s mission and values.

• Job Location:
  
  Social Services – 218, Brooklyn, NY 11238
• Position Type:
  Full Time
• Education Level: 4‑Year Degree
• Salary Range: $65,000 – $75,000 per year
• Job Shift: Day
• Job Category:
  Nonprofit – Social Services

• Ensure delivery and documentation of Case Management services in compliance with professional standards, funding requirements, and agency policies.
• Supervise direct reports, oversee internal and external reporting, and ensure quality of supportive services, community outreach, screening, assessment, and eligibility reviews.
• Provide on‑site supervision at Gibb Mansion Residence and Lexington Senior Residence.
• Lead and monitor clients through the intake, orientation, and assessment process to identify service needs.
• Develop mutually agreed‑upon service plans with clients and monitor progress through case conferences, staff meetings, and regular reviews.
• Responsible for the completion of annual psychosocial assessments and reassessments for all program clients.
• Maintain accurate, confidential, and timely documentation of all case management activities.
• Develop and maintain positive relationships with clients, agency partners, community resources, and state/city liaisons.
• Provide crisis intervention and substance abuse consultation, training, and case conferencing to the social service team as needed.
• Actively participate in interdisciplinary case conferencing and maintain strong collaboration with social service staff to recommend best practices.
• Work with direct reports to create an annual calendar of recreational, social, educational, and skill‑building activities that promote client inclusion and integration.
• Collaborate with the Director to coordinate and supervise the daily operations of the Social Service Department.
• Assist in developing and implementing departmental plans, goals, and budgets; monitor expenses as required.
• Participate in job‑related training and other duties as assigned.

• Must possess one of the following: an LMSW; a Master’s Degree in Social Work with the expectation of obtaining an LMSW within six months of hire; or a Master’s Degree in Mental Health Counseling along with a valid LMHC or equivalent New York State license.
• Minimum 3 years of experience working with diverse populations, including older adults and individuals with behavioral health and mental health challenges.
• At least 2 years of supervisory experience; residential setting experience preferred.
• Over 2 years of experience in developing and facilitating substance use and harm reduction programs, including training, psychoeducation, and both individual and group work.
• Familiarity with the Housing First model and person‑centered, trauma‑informed, and solutions‑focused approaches.
• Strong leadership and interpersonal skills.
• Ability to work independently and thrive in a fast‑paced environment.
• Excellent written and verbal communication skills in English required.
• Proficient in MS Office and related computer applications.
• Bilingual in Spanish, Mandarin, or Cantonese is a plus.

This position provides direct supervision to the Case Management staff and is responsible for performance management, training, and onboarding of team members.

Competitive pay, paid time off (including vacation, personal days, and holidays), 403(b) Retirement Plan, 529 College Savings Plan, Flexible…