Program Manager; Aging Services

Job Details

Job Location:

GRCC NORC - New York, NY 10025

Salary Range: $66,300.00 - $70,000.00

The Aging Services Program Manager will

• Be responsible for providing coordination of services and outreach to older adults who are registered to Isaacs Center programs.
• Provide support in maintaining behavioral and operational challenges that arise.
• Develop, maintain, and continually update a schedule of programs and supportive services in alignment with the vision and contractual obligations for our NYC Aging Contracts
• Serve as liaison between specialists, consultants, volunteers, interns, supplemental service providers, property management, and other community stakeholders.
• Conduct outreach to share program services and offerings to new and potential members.
• Supervise program support staff.
• Ensure compliance with NYC Aging, NYSOFA, and Internal requirements as needed.
• Work closely with NORC Program Manager to create programming opportunities and increase

Salary: $66,300- $70,000

• Ensure participants gain access to social services, wellness education, arts and culture, and recreation activities
• Create and manage a monthly calendar of activities, services, and events
• Develop and maintain relationships with community partners and consultants
• Develop professional provider relationships with older adults, families and caretakers
• Develop individualized service plans and reassess regularly
• Develop and maintain a directory of supportive services and agencies available locally
• Organize and lead community center trips and outings
• Assist with outreach efforts and follow-up to referrals
• Advocate for clients' rights, entitlements, and benefits
• Communicate with hospital and rehabilitation social workers when needed
• Submit weekly Dashboard and Service Log reports and maintain documentation
• Work with supervisor and government agencies to ensure compliance
• Provide support for programs through planning, implementation, management, and evaluation

• The Aging Services Program Manager must possess strong writing, speaking, interpersonal, and organizational skills. It is preferred that the candidate hold a bachelor's degree. The candidate must have demonstrated experience providing group facilitation, maintaining strong interpersonal skills, and managing data and outcomes. The candidate must have a history of working with diverse and high-needs aging populations, value team building, and support the development of a community to address complex issues.
• Bachelor's degree
• Prior experience working with the elderly highly preferred
• Bilingual, English/Chinese or English/Spanish highly preferred
• Ability to handle confidential information with discretion.
• Ability to work some flexible hours
• Working knowledge of community resources and service providers to older adults
• Ability to work effectively with cultural, economically and educationally diverse populations
• Strong verbal, written and interpersonal communication skills.
• Demonstrated knowledge of aging-related issues.
• Computer literacy includes Microsoft Word, Excel, and Outlook