Older Adult Services Case Manager

Location: New York

Case Manager, Case Management Program Status:
Full-Time, Non-Exempt Compensation: $65,200 annually

Schedule:

Monday–Friday, 35 hours/week (9:00 AM–5:00 PM)

Location:

Austin Street Site, Queens, NYAbout Queens Community House Queens Community House (QCH) is a multi-site nonprofit organization serving the diverse population of Queens through a broad network of programs for children and youth, adults and families, and older adults. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities.

As a modern interpretation of the traditional settlement house, QCH brings innovative leadership and a passion for social and economic justice to our work. We welcome individuals with diverse backgrounds and experiences who are inspired by our mission and committed to making a meaningful difference in the lives of others.

Position Summary Queens Community House is seeking a compassionate and dedicated Case Manager to join our Case Management Program serving older adults. This position plays a critical role in helping older adults with functional impairments remain safely in their homes by connecting them to essential services, benefits, and community resources.

The Case Manager will maintain an average caseload of approximately 70 older adults residing in Community Districts 4 and 6, including Elmhurst, Corona, Forest Hills, and Rego Park. Through comprehensive assessments, care planning, advocacy, and ongoing support, the Case Manager will empower clients to maintain their independence and quality of life.

Primary Responsibilities Conduct intake screenings and assess prospective clients' eligibility for case management services.

Perform in-home assessments and reassessments to determine service needs and continued eligibility.

Develop individualized, culturally responsive care plans based on client needs and available community resources.

Assist clients in accessing benefits, entitlements, and supportive services.

Build collaborative relationships with clients, caregivers, and informal support networks.

Coordinate services with external providers and advocate on behalf of clients.

Maintain accurate, complete, and timely case documentation.

Collaborate with QCH colleagues and make internal referrals as appropriate.

Coordinate Supplemental Services Fund requests, including identifying client needs and assisting with purchasing and delivery of approved items.

Participate in community outreach efforts as needed.

Complete all required NYC Aging and agency training requirements.

Attend staff meetings, supervision sessions, annual evaluations, and staff development activities.

Work collaboratively as a member of the Case Management team.

Perform other duties as assigned.

Qualifications Bachelor's degree required.

Minimum of two (2) years of experience working with older adults.

MSW or related Master's degree (Social Work, Public Administration, Nursing, Public Health, or related field) preferred.

Bilingual Korean required.

Russian language proficiency preferred (Korean and Russian language skills are highly desirable).Demonstrated cultural competency and sensitivity to the diverse needs of older adults.

Knowledge of communication strategies for individuals with visual and hearing impairments.

Strong organizational and multitasking skills.

Proficiency with Microsoft Office and other computer applications; experience with the Senior Tracking, Analysis, and Reporting System (STARS) database is a plus.

Ability to maintain confidentiality and exercise sound judgment.

Strong analytical and problem-solving skills.

Excellent interpersonal, communication, and customer service skills.

Proven ability to manage multiple priorities and follow through on assignments.

What We Offer Queens Community House offers a competitive salary and a comprehensive benefits package, including:

Medical, Dental, and Vision Insurance Life Insurance Flexible Spending Accounts (FSA)
Paid Family Leave
403(b) Retirement Plan Generous time off to include Vacation, Sick, and Federal Holidays Professional development, training, and networking opportunities

Additionally, QCH supplements New York State Paid Family Leave so eligible employees receive full pay during approved leave.

Queens Community House, Inc. is an Equal Opportunity Employer committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Drug-Free Workplace
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