Client Care Worker​/Residential Aide

Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs
, we support over 35,000 adults and children each year
, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

The Residential Aide meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Residential Aides perform a wide variety of tasks including overseeing program operations, protecting client rights, promoting client and co-worker safety, transporting clients as needed and ensuring client adherence to rules and program activities.

• High school diploma or GED preferred plus one-year relevant experience.
• Clean and valid driver’s license preferred.
• Supervise client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines. Escort clients to appointments, manage bed assignments, collect census data, distribute client linens and supplies.
• Maintain knowledge of service models. Communicate with case management staff and perform assigned tasks related to model service delivery.
• Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. Provide emergency response including crisis management, first aid, CPR, and fire response as needed.
• Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the supervisor. Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
• Drive agency vehicles to transport clients, staff, and materials, if assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.