Coordinator of Student Success and Retention

Position: Coordinator of Student Success & Retention
Status: Regular, Full-time, Exempt
Department: Student Life
Reports to: Dean of Student Life
Location: Onsite
Salary: $62,353.20 annually

The Coordinator of Student Success & Retention provides proactive, holistic, non-clinical case management for students experiencing academic, personal, financial, health, housing, or other barriers to student success. Reporting to the Dean of Student Life with a joint reporting line to the Dean of Curriculum, the Coordinator serves as the College's central point of coordination for students requiring multi-disciplinary support. Working in close partnership with Academic Affairs, Student Life, Enrollment, Financial Aid, Residence Life, Athletics, and other campus partners, the coordinator develops coordinated intervention strategies that improve student wellbeing, persistence, retention, and successful degree completion.

The position operates as a collaborative institutional partner who identifies emerging student needs, coordinates timely interventions, monitors student progress, and promotes continuous improvement in the College's student success efforts.

Provides comprehensive case management services for students experiencing complex or multi-domain barriers to success.

• Maintains an active caseload of students identified through Early Alerts, Safety Net/BAT referrals, Residence Life, faculty, staff, or self-referral.
• Conducts comprehensive intake meetings to assess academic, financial, health, housing, wellness, and social barriers.
• Develops individualized Student Support Plans in partnership with students.
• Maintains regular contact based on student acuity and adjusts intervention strategies as needed.
• Promotes student self-advocacy while providing accountability and ongoing support.

Coordinates collaborative support across campus departments to ensure students receive timely, integrated services.

• Coordinates services across Academic Affairs, CACS, Residence Life, Counseling, Health Services, Accessibility Services, Financial Aid, Athletics, People & Culture, and community resources.
• Reduces duplication of services by serving as the central coordinator for complex student cases.
• Maintains appropriate communication with campus partners while protecting student privacy.

Maintains accurate documentation and evaluates student progress to support data-informed interventions and institutional decision-making.

• Maintains accurate case documentation and outcome tracking.
• Monitors student progress toward established stabilization goals.
• Uses data to evaluate interventions and recommend process improvements.
• Escalates concerns to Safety Net/BAT or senior leadership when risk increases.

Leads the College's coordinated summer re-enrollment process for students at risk of not returning for the following semester.

• Coordinates the College's summer re-enrollment process for students at risk of not returning.
• Maintains cross-functional return rosters and facilitates regular review meetings.
• Develops individualized Fall Return Plans and monitors completion of required milestones.
• Tracks re-enrollment outcomes and recommends improvements to institutional processes.

Facilitates successful transition from intensive case management to sustained independent success.

• Transitions students to lower levels of support once stabilization benchmarks have been achieved.
• Develops transition plans that encourage sustained success and appropriate follow-up resources.

• Strong organizational, planning, and case management skills.
• Excellent written and verbal communication.
• Ability to build collaborative relationships across departments.
• Sound judgment and effective decision-making in complex situations.
• Ability to analyze data and identify emerging student success trends.
• Commitment to student wellbeing, belonging, persistence, and equity.
• Ability to maintain confidentiality and exercise professional discretion.

• Bachelor's degree required; master’s degree…