Case Manager-Co-Op City Older Adult Center Network

Case Manager

As a Case Manager, you’ll play an important role in supporting older adults by connecting them with essential benefits, services, resources, and programs. You’ll provide Information and Referral and Case Assistance services both in person and remotely, helping participants navigate available resources and advocating for their needs so they can maintain their health, independence, and quality of life.

Monday–Friday: 8:00 AM – 4:00 PM

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JASA is one of New York City’s largest and most trusted nonprofit organizations serving older adults. Every day, our team helps thousands of New Yorkers age with dignity, independence, and connection to their communities.

• Help older adults access essential benefits, services, and community resources.
• Advocate for participants and help them navigate complex systems and available programs.
• Make a direct impact on the health, safety, independence, and well‑being of older adults.

• Provide both in-person and remote Information and Referral and Case Assistance services.
• Support participants with a wide range of needs, including benefits, healthcare, housing, transportation, homecare, and emergency assistance.
• Facilitate community education and support groups.
• Respond to participant crises and connect individuals with appropriate resources and services.

• Work closely with program staff, community organizations, and service providers.
• Build relationships with community partners to help meet the needs of older adults.
• Participate in staff meetings, trainings, and professional development opportunities.
• Be part of a mission-driven organization that values compassion, respect, teamwork, and accountability.

Under the supervision of the Program Director of the Older Adult Center, the Case Manager provides Information and Referral and Case Assistance services to participants at the center, both in person and remotely.

The Case Manager assesses participant needs, provides information about available services and benefits, assists with applications and referrals, advocates on behalf of participants, and helps connect older adults with appropriate community resources.

• Provide participants with information about health, welfare, education, social, recreational, and other services available to older adults.
• Assess and screen participant eligibility for appropriate benefits and entitlements.
• Assist participants with applications for benefits and entitlements.
• Advocate on behalf of participants to help secure appropriate benefits and services.
• Explain and interpret JASA programs and available services to participants.

• Assist participants with arranging and accessing services, including:
  Transportation, Homecare services, Home-delivered meals, Public assistance, Medicare and Medicaid, Emergency cash relief, Legal services, Protective services, Vocational placement, Medical and psychiatric examinations and therapy, Housing, Other appropriate community‑based services.
• Work closely with community organizations and service providers to address participant needs.
• Help participants navigate available resources and advocate for appropriate services.

• Conduct community education activities and support groups.
• Provide guidance and assistance to participants experiencing challenging circumstances.
• Inform the supervisor of crisis situations or circumstances requiring additional guidance or intervention.
• Participate in trainings, unit meetings, and other professional development activities.
• Promote awareness and understanding of JASA programs and services.

• Maintain complete and accurate case records.
• Prepare required reports and statistics.
• Utilize secure electronic databases and program‑specific software as required.
• Maintain confidentiality and appropriate documentation of participant services.
• Perform other related duties and assignments as requested.