Case Manager

Since 2008, Hot Bread Kitchen has empowered New Yorkers who face barriers to economic opportunities through transformative careers in New York City’s food industry. We offer small business development programs, culinary skills training, and job placement, bolstered by individualized wraparound supportive services. Our small business program, HBK Incubates, supports entrepreneurs as they transform their food businesses into sustainable income sources. Culinary Fundamentals, our award-winning culinary training program provides access to high-quality jobs for those starting their careers in the food industry.

Our upskilling programs enable incumbent workers to gain further skills leading to higher wages and career advancement. We work diligently alongside our network of over 200 food employer partners and more than 250 nonprofit and government partners to ensure our graduates are set up for success both at home and in their careers.

Hot Bread Kitchen is seeking a highly motivated and resourceful Case Manager. This position will primarily provide direct support services to Front of House and Culinary Fundamentals Program participants . This position may be requested to provide coverage and support for other programs as needed. The ideal candidate will have working knowledge of social work based practices and passion for client-facing work.

This position will serve as a critical member of the program delivery team, assessing member strengths, needs, and connecting them to resources and tools in order to meaningfully participate in the Front of House and Culinary Fundamentals Programs. The Case Manager will work collaboratively and creatively with the training team and reports directly to the Manager of Member Engagement.

Helping facilitate member alumni services and/or events.

Following up with participants after program completion to assess outcomes and provide continued support when appropriate.

Monitoring the impact of member engagement activities and addressing program needs.

Participating in case conferences, team meetings, supervision, and professional development.

Helping to identify and develop new referral partnerships to address member needs.

Teaching professional readiness to members enrolled in career programs. Facilitating workshops or group sessions on relevant topics, such as goal-setting, resource navigation, and workplace readiness.

Support Front of House and Culinary instructor, playing an active role and presence in classroom management and kitchen observations.

Advocating for members’ needs whenever necessary.

Using motivational interviewing techniques as appropriate to help guide participants to goal achievement.

Maintaining accurate, confidential and up to date member records such as individualized service plans and service notes in Salesforce; updating progress notes consistently and in real time. Tracking participation, outcomes, referrals, and follow-up activities in the organization’s database.

Supporting community outreach efforts as needed.

Identifying and responding to urgent needs, crises, or safety concerns in accordance with organizational protocols.

Strong passion for Hot Bread Kitchen’s mission.

Bachelor degree in Social Work, Psychology, Human Services or related field required.

Direct service experience or 2-5 years experience in case management.

Experience in working with and supporting diverse populations.

Some facilitation experience, preferably for teaching soft skills or professional readiness.

Computer proficiency in Salesforce, Microsoft Office Suite, and Google Workspace Suite.

Ability to think and problem solve creatively, collaborate with others often, and sense of humor!

Familiarity with navigating NYC’s support systems (affordable housing, childcare, mental health, public benefits, etc.).

Interpersonal relations - Exhibits respect and understanding of others to maintain professional relationships. Ensures trust and respect. Recognizes and owns the personal impact of their words and actions.

Adaptable - Flexible and has the ability to change when an original strategy is not working, applies knowledge to…