Care Coordinator-Foster Care

Good Shepherd Services is an equal opportunity employer. We welcome prospective employees for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission.

Good Shepherd Services does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status or any other applicable protected classification
, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance.

We are seeking a dedicated and compassionate Bilingual (Spanish-speaking) Care Coordinator to support youth enrolled in our Foster Care Health Home program. The Care Coordinator will play a key role in guiding participants and their legal guardians through the health care system by addressing access barriers, fostering relationships with service providers, and monitoring interventions and outcomes to ensure high-quality care coordination.

Good Shepherd Services is a leading youth development, education, and family services agency, operating more than 80 programs and serving over 30,000 children, youth, and families annually. Our mission is to empower vulnerable young people in New York City to take ownership of their futures. Recognized by Crain’s New York as one of the top 100 places to work in NYC, Good Shepherd Services offers an exceptional work environment, a collaborative and mission-driven team, and a comprehensive benefits package.

We invite you to join our organization and contribute to meaningful, lasting change in the lives of the youth and families we serve.

Reports to: CARE MANAGER SUPERVISOR, HEALTH SERVICES

Location: 685

E. 187th Street, Bronx, NY 10458

Hours: 35 hours, Non-Exempt (Staff are expected to be on-site as requested. Hybrid schedules may be provided based on program needs and leadership discretion.)

Salary Range:

Care Coordinators with two years' experience or less $48-53k Annually

Care Coordinators with two years or more experience $50-55K Annually

• Secure all required Care Management enrollment consents from the individual or their legal guardian.
• Conducts initial and ongoing comprehensive needs assessments (Child and Adolescent Needs and Strengths; CANS) to determine the individual’s appropriate level of care management.
• Oversee the development, implementation, and ongoing management of the Individualized Plan of Care (IPC), ensuring that:
  • Services are coordinated according to the enrollee’s acuity level.
  • Treatment recommendations are supported and reinforced.
  • The individual’s needs are continuously monitored and evaluated across prevention, wellness, medical, behavioral health, care transitions, and social/community service domains.
• Meets all client contact requirements, including:
  • For child-serving Care Managers, completing required face-to-face visits in accordance with the individual’s assigned acuity level (high, medium, or low).
• Completes all Care Management documentation accurately and within required time frames, utilizing the designated Care Management Portal (Medicaid Analytics Performance Portal; MAPP) and Electronic Health Records (EHRs) as appropriate.
• Serves as an advocate for clients within the agency and among external service providers.
• Promotes wellness and prevention by connecting enrollees to appropriate resources and services based on their identified needs and preferences.
• Provides education to children and caregivers regarding chronic condition management, immunizations, screenings, and other preventive health interventions.
• Assists clients in obtaining and maintaining…