CASE MANAGER

Location: New York

Position SummaryIMPACCT Brooklyn is seeking a dedicated Case Manager to manage a diverse caseload of vulnerable and/or at-risk adults. The ideal candidate will prioritize client health and safety, demonstrate strong teamwork skills, and be responsible, reliable, and accountable. We are looking for someone who brings a genuine passion for helping others and thrives in high-pressure environments. If you are committed to making a difference in the lives of those in need, we encourage you to apply.

Essential Duties and Responsibilities Manage a caseload of 17 chronically homeless individuals living with HIV/AIDS, who may have a history of substance use and/or mental illness

Adhere to the Social Work Code of Ethics Provide person-centered, comprehensive intensive case management services to clients with co-occurring mental health and substance use disorders

Develop clients’ self-identified bi-annual treatment service plans and objectives; complete bi-annual assessments of service needs and an annual psychosocial assessment

Assist clients in advocating and obtaining benefits, entitlements and legal services;

Provide crisis intervention services and if necessary, refer clients for psychiatric assessment

Provide collaborative care coordination with service providers for clients, including primary and ongoing medical, mental health, substance abuse and supportive services

Assist clients in obtaining and, if possible, achieving independent living;

Provide weekly face-to-face case management services and monthly home inspections.

Maintain community partnerships with medical providers, treatment centers, and detox and rehabilitation programs

Present psychosocial needs, strengths, and limitations of all assigned clients during interdisciplinary care planning meetings and case conferences

Ensure the integrity and confidentiality of all client information;

Participate in 6 job development training courses per year Documentation of all contact and services in compliance with contract and agency standards and provide all weekly contact progress notes to Director by COB Friday Provide accurate and up-to-date client documentation in the HMIS Database System Facilitate group sessions

Perform other duties as required

Knowledge

Knowledge of ethical standards, principles, and practices of social work, counseling, and human behavior.

Knowledge of Person-Centered and strengths-based methodology.

Knowledge of motivational interviewing and other informational gathering techniques.

Knowledge of the theories of group interaction and therapeutic intervention.

Knowledge of geriatric population

Knowledge of mental illness and common psychiatric diagnosis

Knowledge of substance abuse issues/concerns

Abilities

Ability to engage, motivate, and build trust with clients living with HIV/AIDS, serious mental illness, and substance use disorders.

Ability to write meaningful, concise, and accurate progress notes and correspondence.

Strong communication and active listening skills, with the ability to advocate effectively on clients’ behalf with providers, government agencies, and community partners.

Compassionate, client-centered approach to supporting individuals in crisis or navigating difficult transitions.

Strong organizational and time-management skills to manage a full caseload, meet documentation deadlines, and coordinate with multiple providers.

Critical thinking and problem-solving skills to help clients identify solutions and achieve their goals.

Minimum Qualifications Bachelor’s degree in social work, human services, psychology, or a related field preferred; associate’s degree with 3 years’ case management experience will be considered

Minimum 2 years of case management experience serving vulnerable populations; supportive housing or residential setting preferred

Knowledge of case management principles, community resources, and benefits and entitlement systems (e.g., Medicaid, SSI/SSDI, HASA)
Experience working with individuals living with HIV/AIDS, mental illness, and substance use issues a plus Working knowledge of computer programs including email, Microsoft Word, and PowerPoint; HMIS database experience a plus

Must be willing to work a flexible…