Temporary Case Manager - Help Center

General Responsibilities

The Help Center at JASA is the main point of entry for older adults, family members, and professionals turning to JASA for help. The Help Center Case Manager is responsible for providing information and referrals to JASA services and older adult resources throughout New York City. As the first point of contact for those seeking help from JASA, the Help Center Case Manager provides information and assistance via telephone and email.

The Help Center Case Manager is culturally competent and knowledgeable about the breadth of services available to older adults throughout New York City and provides advocacy to eliminate barriers to accessing such services. The Help Center Social Worker is a member of a collaborative team which partners with multiple departments across the organization to successfully serve the aging community.

• Provide appropriate information and linkages to programs and/or services that may be explored to meet identified needs.
• Provide specific information about health, welfare, education and recreation services available to older adults.
• Screening of client eligibility, application for, and advocacy in securing benefits and entitlements.
• Liaison with JASA services staff and other aging services providers to conduct outreach and develop professional relationships to aid in referral to services.
• As a direct provider of information and assistance, comply with all applicable JASA Standards when interacting with all contacts and performing all other job functions.
• Participate in professional training to acquire and update skills (i.e. attend in-services).
• Complete required documentation, case records, reports, and statistics utilizing computers and databases as required.
• Inform supervisors of situations of crisis or circumstances where the worker requires further guidance.
• In all responsibilities listed above, utilize a strength-based, person centered approach to support the individual’s independence and self-determination while working with a diverse population and respond to all individuals in a professional, non-judgmental and culturally appropriate manner.
• Perform other related tasks as requested or assigned.

• Graduate of an Accredited College or University with BSW or BA/BS degree or equivalent
• 1-2 years' experience in field of geriatrics preferred
• Russian or Spanish speaking preferred

• Strong understanding and knowledge of the public benefits and social services available to older adults in New York City
• Compassionate, culturally sensitive with excellent listening skills
• Experience with screening and interviewing individuals
• Capacity to problem solve and think critically
• Strong verbal and written communication skills, including documentation
• Proficiency in computer literacy and web-based systems, including client databases
• Understanding and appreciation of the roles of race, religion, ethnicity, sexual preference, and individual values have as they relate to serving clients

SUBJECT TO REVIEW FOR PURPOSES OF ADAAA

JASA is committed to Equal Opportunity Employment