Daytime Program Supervisor

Location: New York

# Daytime Program Supervisor Hot Job New York, NY 10018## Overview Salary Range $70,000.00 - $70,000.00 Salary Level Management Position  Type Full Time Job Shift Day Education  Level High School

Travel Percentage Road Warrior Category Nonprofit  - Social Services## Description POSITION SUMMARY The Housing Daytime Program Supervisor is responsible for the daily operations of assigned housing programs, including programs serving transgender and gender-expansive youth experiencing homelessness. This position plays a critical leadership role in creating a safe, affirming, trauma-informed, and inclusive environment that supports the well-being, dignity, and independence of LGBTQ+ young people.

SCHEDULE:

Sunday
- Thursday or Tuesday - Saturday

LOCATION:

Manhattan and Brooklyn

KEY RESPONSIBILITIES Staffing & Scheduling
* Create and manage monthly & daily staff schedules
* Ensure all shifts are fully covered; coordinate call outs and last minute coverage
* Participate in hiring, onboarding and training of Youth Counselors
* Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm)
Supervision & Staff Development
* Conduct regular supervision with Youth Counselors
* Provide real time coaching and guidance
* Address staff performance concerns and escalate as needed

Daily Operations
* Ensure sites are safe, stocked, clean and functional
* Oversee food and supply tracking/ordering in collaboration with the Operations Team
* Ensure work orders are submitted and followed up on
* Maintain smooth day to day program flow Resident Support & Crisis Management
* Lead real-time crisis intervention and de-escalation
* Address resident concerns, grievances & conflicts
* Ensure residents are connected to services and engaging with care teams
* Provide immediate response to incidents and ensure proper documentation

Administrative Oversight
* Ensure completion and accuracy of:
+ Log books  + Incident reports  + Resident charts  + Group notes & binders
* Support audit preparation and compliance processes

Communication & Coordination
* Serve as main point of contact for daily program updates
* Communicate key issues to Director of Housing Programs
* Participate/lead treatment team & staff meetings

On-Call Requirements
* Provide on-call support from 7am-7pm on scheduled workdays## Qualifications
* High School Diploma or equivalent required
* Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs
* Minimum of one (1) year of supervisory or leadership experience including coaching, scheduling and overseeing youth-facing staff PREFERRED QUALIFICATIONS
* Experience working with LGBTQIA+ youth, young adults experiencing homelessness or other vulnerable populations
* Knowledge of trauma-informed care, harm reduction, positive youth development and crisis intervention models
* Experience participating in hiring, onboarding and training of direct care staff
* Experience supporting compliance activities, audits and quality assurance processes
* Familiarity with residential housing regulations, documentation standards and program operations
* Bilingual or multilingual skills are a plus WORK ENVIRONMENT & PHYSICAL DEMANDS
* Primarily works in a 24 hour residential housing environment
* Frequently walks throughout the site to monitor safety, conduct room checks and support staff and residents
* Will be required to respond to behavioral crises, emergencies and other high-pressure situations requiring sound judgment and timely decision-making
* Occasionally lifts and moves supplies weighing up to 25 pounds and assists with maintaining an organized program environment
* Must be able to travel between housing sites as needed CORE & ROLE-SPECIFIC COMPETENCIES|  |  || --- | --- || AFC Core Competencies (examples)   
* Mission alignment and commitment to affirming, youth-centered practice
* Cultural humility and ability to work effectively with diverse LGBTQ+ youth populations
* Trauma-informed, strengths-based approach to service delivery and collaboration
* Clear communication, professionalism, and accountability
* Adaptability, sound judgment, and ability to respond calmly in fast-paced environments | Role-Related Competencies (examples)   
* Provides clear direction, coaching, accountability and support to Youth Counselors
* Effectively manages staffing, scheduling, coverage and overall program operations
* Responds calmly and confidently to emergencies while exercising sound independent judgment
* Maintains effective communication with staff, leadership and interdisciplinary teams to ensure continuity of care
* Promotes a safe, respectful, trauma-informed and affirming environment that supports resident well being and engagement |BENEFITS & TOTAL REWARDS
* Medical, Dental, and Vision Insurance
* 401(k) with up to a 5% employer match (vested after five years)
* Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays
* Employee Assistance Program (EAP)
* Professional Development…