Team Leader, Social Work

Location: New York

Title:

Team Leader (LMSW)

Location:

New York City Area Reports:
Director of Social Services Classification:
Exempt

Employment Type:

Full-time (35 hours per week)
Role

Summary:

The Team Leader (LMSW) provides administrative leadership, program oversight, service coordination, and direct supportive assistance to clients within the Transitional Housing Program. Utilizing a trauma-informed, recovery-oriented, strengths-based, and person-centered approach, the Team Leader supports individuals experiencing serious mental illness, homelessness, substance use disorders, and other complex psychosocial challenges. The Team Leader serves as an operational and resource specialist for program staff, coordinates multidisciplinary service delivery, provides daily guidance and coaching to Program staff, and ensures clients receive comprehensive services that promote housing stability, recovery, community integration, and overall well-being.

This position combines direct client support with leadership responsibilities to ensure program effectiveness and positive client outcomes.

Primary

Job Responsibilities /Duties:

The job duties of the Team Leader include, but are not necessarily limited to, the following:

Provide day-to-day administrative guidance, task consultation, and general support to social workers and other program personnel.

Maintain a collaborative, multidisciplinary approach to service delivery and promote partnerships among housing, medical, behavioral health, and community service providers.

Coordinate training, informational workshops, and skill-building coaching for program staff regarding crisis de-escalation, substance use education, risk screening, and client engagement strategies.

Participate in program development, quality improvement initiatives, and the implementation of operational best practices.

Maintain accurate, timely, and comprehensive case records in CARES and the client’s chart.

Assist program leadership in monitoring service delivery, documentation compliance, and client milestones.

Complete comprehensive non-clinical biopsychosocial intakes, housing readiness inventories, risk screenings, and ongoing program reviews.

Interview clients and family members, as appropriate, to identify immediate resource needs and determine appropriate non-clinical plans of action.

Develop and monitor individualized housing and service plans designed to promote recovery, independent living, and housing stability.

Identify clients requiring specialized external medical or psychological interventions and coordinate resource delivery accordingly.

Assist clients in establishing short-term and long-term personal goals and monitor progress toward goal attainment.

Provide supportive guidance, immediate crisis de-escalation, psychoeducation, and recovery-oriented life-skills assistance.

Evaluate urgent facility situations and implement appropriate de-escalation protocols to ensure client safety and well-being.

Conduct safety planning for high-risk clients and coordinate emergency community responses when necessary.

Assist in identifying vulnerable individuals and develop action plans to prevent further housing instability or social deterioration.

Facilitate individual and group informational sessions focused on life skills, coping strategies, wellness, community integration, and relapse education.

Facilitate linkages to community-based behavioral health, medical, vocational, housing, educational, and social service resources.

Coordinate services among external healthcare providers, psychiatric clinics, hospitals, community organizations, and government agencies.

Advocate for clients to obtain the public benefits, health insurance, and community services necessary to achieve recovery and housing goals.

Make direct referrals to appropriate governmental, nonprofit, and community-based organizations.

Follow up with external referral sources and providers regarding client participation and progress.

Maintain comprehensive and timely program documentation including intakes, service plans, progress notes, referrals, incident reports, and discharge summaries.

Prepare written reports that accurately capture screening findings, program…