Social Worker, Crisis Counselor

About Us

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high‑quality benefits and services. Through our commitment, we embody five core values:
Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). Our employees open to new ways of doing things, take active steps to improve the organization, create an environment of trust, approach work with a positive outcome, and collaborate with colleagues.

The Funds oversees and manages $11 billion of assets from various sources, including property owners who pay into the funds on behalf of their employees. This requires highly skilled financial management professionals. 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to help members and their families. We use cutting‑edge technology such as M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, Qlik View, and more.

The Health Fund Social Worker reports directly to the Health Fund Senior Manager, Social Work. The Social Worker provides information on Fund benefits, community, governmental, and nonprofit programs when benefits are exhausted or not covered. They also offer counseling and emotional support to seriously ill or disabled members and families, serving as a liaison between Fund departments, benefit vendors, members’ employers, and union representatives.

The role is integral to the Health Fund’s health services unit.

• Assess and evaluate the needs of participants.
• Provide supportive counseling, crisis intervention, information, and referral services; conduct entitlement counseling and advocacy for members and families.
• Act as liaison between members and Fund vendors (e.g., WebTPA, Optum Rx, John Hancock).
  Act as health‑fund liaison between members requiring social‑work services and unions.
• Participate in clinical rounds and collaborate with Health Services staff on appropriate cases requiring social‑work intervention.
• Assist with coordinating requests for critical‑incident counseling at member work sites.
• Help develop partnerships with community or government organizations.
• Support the maintenance of a resource database.
• Conduct educational presentations to Fund and Union staff about the social‑worker role.
• Maintain up‑to‑date knowledge of Fund benefits, resources, and entitlements.
• Maintain records and statistics.
• Serve as a resource for Fund and Union staff.
• Participate in planning and administration of special projects as assigned.
• Perform other duties as assigned.
• Counsel and collaborate with the Social Work Assistant.

• At least 2 years of counseling and social‑work experience.
• Strong knowledge of the healthcare industry.
• Background in welfare/trust funds a plus.
• Outstanding analytical and problem‑solving skills.
• Proficiency with Microsoft Office, especially Excel and Word.
• Excellent organizational and prioritizing skills.
• Ability to work on simultaneous projects with diverse working groups.
• Excellent customer service skills.
• Ability to supervise personnel.

Master’s degree and NY license in Social Work (L.M.S.W. or L.C.S.W.) required.

The ability to read, write, and understand English is essential. Bilingual in English/Spanish preferred.

NY license in Social Work (L.M.S.W. or L.C.S.W.) required.

• Under 1/3 of the time:
  Standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling.
• Over 2/3 of the time:
  Talking or hearing.
• 100% of the time:
  Using hands.

• 1/3 to 2/3 of the time:
  Working near moving or mechanical parts, exposure to radiation, moderate noise.