Parent Advocate​/Case Aide

The Organization:

Founded in 1846 to care for the children and widows of sailors in the Port of New York, Seamen’s Society was one of the first organizations, in the US, to care for abandoned children in family settings, rather than institutions. Today, Seamen’s Society for Children and Families is a comprehensive nonprofit provider of enhanced family foster care services, mental and behavioral health care services, prevention/family stabilization services, a childcare program, domestic violence intervention and counseling services, health home care management services, education financial support, and a youth tutoring program.

The agency’s nearly 200 professionals serve over 1,200 children and 800 families in New York City.

Job Type

Full-time

Founded in 1846 to care for the children and widows of sailors in the Port of New York, Seamen’s Society was one of the first organizations, in the US, to care for abandoned children in family settings, rather than institutions. Today, Seamen’s Society for Children and Families is a comprehensive nonprofit provider of enhanced family foster care services, mental and behavioral health care services, prevention/family stabilization services, a childcare program, domestic violence intervention and counseling services, health home care management services, education financial support, and a youth tutoring program.

The agency’s nearly 200 professionals serve over 1,200 children and 800 families in New York City.

To provide leadership and support to parent advocates, individual and families. This position plays a pivotal role in providing administrative support to ensure the efficient operation of advocacy services for parents navigating various systems. To provide support to families that promotes a positive parent-child relationship and interaction while providing linkage to parents/caregivers. To support and advocate for the family to receive their entitlements and benefits, housing connects, etc.

• Responsible for opening and closing case records, including sending of all required notices to individuals and families.
• Completes all documentation to order gifts cards and Metro cards.
• File document and health information case record
• Answers phone, greets and announces individuals and families to assigned workers.
• Responsible for scheduling, attending, and coordinating trainings for all program staff
• compiles and analyze data related to client demographics, service utilization, outcomes, and satisfaction to inform program evaluation and improvement efforts.

• Complete and document case work activities in tracking logs/excel sheets, case record PROMIS, CONNECTIONS and all other systems on a timely manner.
• Conduct monthly chart reviews of at least 10 case records per month.

• Maintain strict confidentiality and privacy standards to protect the safety and privacy of individuals and families, adhering to relevant laws and organizational policies regarding the handling of sensitive information.

• Support other parent advocates/case aides on case assignments if needed.
• Advocate and assist families with connecting to community-based resources/ organizations and making referrals to facilitate the services needed to the families.
• Participate in activities including initial intakes, contacts, and service plan meetings, etc.,
• Obtain collateral documents quarterly and/or annually as provided, from medical, mental health treatment, substance use and academic programs and other programs.
• Works with parents and provides education on improving parenting skills and home management skills.
• Schedule and participate in monthly unit, Interdisciplinary, and/or Clinical Team Meetings.
• Ability to conduct interviews with families to obtain and provide information needed to fulfill case aide responsibilities.

• Demonstrate cultural competence and sensitivity in collaborating with individuals and families from diverse backgrounds, recognizing and respecting their unique cultural values, beliefs, and preferences.