Program Director, Crime Victim Services Program

URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention—designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

POSITION OVERVIEW:

The Crime Victim Services Program Director (CVSP), based at the Bronx Family Justice Center, provides overall leadership and oversight of non-residential case management and advocacy services, including program administration, fiscal management, and staff supervision. The position is part of URI’s Justice Initiatives non-residential department.

The NYC Family Justice Centers, operated by the NYC Mayor’s Office to End Domestic and Gender-Based Violence, are multidisciplinary, one-stop service centers that bring together government agencies, legal service providers, community-based organizations, and other partners to provide coordinated, survivor-centered services to individuals experiencing domestic and gender-based violence.

MAJOR

DUTIES AND RESPONSIBILITIES:

• Provide strategic direction for learning and development across crisis intervention, advocacy, and case management services
• Supervise Program Manager and provide clinical triage support to the entire team for high-risk cases.
• Oversee supervision of the case managers, intensive case managers, and the economic empowerment/housing specialist.
• Develop strong relationships and liaise regularly with onsite partners to ensure strong collaboration amongst FJC partners with client consent.
• Ensure adequate team coverage and effectively manage staff schedules, including holidays.
• Monitor budget performance and track progress on budget to actuals .
• Promote compliance with all relevant city regulations as well as agency and program policies, and compliance in meeting performance measures based on organizational targets.
• Ensure accurate and timely data collection and report submissions.
• Oversee team progress and review case notes for quality and completeness.
• Regularly participate in external and internal partner meetings.
• Engage in city-wide crime victim coalitions.
• Develop and achieve annual department goals in alignment with the theory of change. and logic models as well as funder deliverables and in support of the mission and agency-wide strategic plan.
• Work closely with the Senior Director of Economic Justice to create innovative program development that is aligned with survivor-led, equity-based solutions specifically for underserved communities.
• Carry a small caseload of high-risk cases with complex system involvement as needed.
• Lead weekly case conferencing and ensure quick responses to survivors who are enrolled in the program.
• Provide inclusive leadership and management to the team and provide comprehensive oversight of the program’s operations.
• Cultivate leadership and professional development for staff, including facilitating growth opportunities.
• Collaborate closely with other Justice Initiative program leaders and staff along with other divisions within URI.
• Participate in new hire recruitment process, especially with post-hire onboarding, training, and case shadowing.
• Adhere to confidentiality practices and protocols.
• Knowledge in general case management services, crisis intervention and safety planning.
• Participate in fund development activities for the program and collaborate actively with URI’s Development, Marketing and Communications, as well as Government Affairs Departments.
• Assist with the development and implementation of consistent standards, policies and practices regarding participant services and other agency protocols.
• Other duties as requested that enhance the mission of URI and CVSP.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES:

• Master’s degree in Social Work, Psychology, or a related field with 2-3 years of relevant experience working with DV & GBV survivors.

REQUIRED

SKILLS AND…