Case Manager - Loring Place

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

The Case Manager will provide case management and service coordination at Loring Place, a 52-unit Permanent Supportive Housing program. Candidates must have experience serving adults with mental illnesses and substance use histories; experience in a supportive housing setting is preferred.

The Case Manager will be required to have frequent contact, not limited to, weekly or monthly face-to‑face meetings, telephone conversations, e‑mail and other electronic exchange with colleagues is expected.

Position: Case Manager

Location: Loring Place (Bronx)

Reports To: Program Director

Status: Non-Exempt

Compensation: $53,000.00 to $55,000.00 annualized

• Maintain a case load of high risk/high-intensity tenants.
• Provide enhanced case management services which will be informed by a Housing First approach in the office and at the resident’s home using evidence-based practices such as Motivational Interviewing and Harm Reduction techniques.
• Conduct assessments and program intakes all assigned residents.
• Ensure data is accurate and complete and that all required accompanying documentation is collected.
• Develop and update person centered service plans (every 6 month).
• Utilize trauma informed interventions and culturally responsive engagement techniques to assist residents with overcoming barriers to housing stability and assist them in their community integration to Logan Fountain.
• Identify each resident’s strengths, needs, abilities, and preferences.
• Act as liaison for the psychiatrist at the program site and manage the appointment times of residents receiving services from the doctor.
• Provide referrals, advocacy, and linkages to public benefits including but not limited to healthcare, SNAP, SSl/SSDI, and public assistance.
• Maintain and refer to a network of resources and contacts that will further their community integration.
• Implement groups with a focus on life skills, education and support, relapse prevention and mental health counseling.
• Coordinate with Jericho’s Workforce Opportunities department to link residents to employment and educational assistance.
• Coordinate aftercare services and follow-up contacts for post-discharge updates.
• Conduct outreach and engagement including apartment visits and inspections.
• Participate in community development efforts such as Community Meetings and supporting the residence in establishing partnerships with other providers in the community.
• Ensure compliance with organizational and funder regulations and documentation.
• Complete a monthly Audit Tool and ensure that all citations are cured.
• Work with Property Management staff to assist resident to meet terms of their lease including timely payment of rent and avoidance of any nuisance behaviors.
• Provide all services in a manner that respects cultural differences amongst residents.
• Provide administrative support to the Assistant Director and Program Director as needed.
• Other duties as assigned by a…