Housing Substance Use Case Manager

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Full-time Description

The Housing Substance Use (SU) Case Manager (CASAC) provides client-centered substance use counseling and case management to individuals enrolled in the HUD Connection to Housing & Care Program. This role is vital in helping clients achieve housing stability while addressing substance use challenges through individual and group counseling, advocacy, and supportive services.

The SU Case Manager conducts intakes, home visits, assessments, treatment planning, and ongoing support, ensuring that clients receive the resources, care, and services needed for a stable and healthy life. This position also plays a crucial role in reducing barriers to care, connecting clients with medical, mental health, and housing services, and advocating for their needs.

This is an opportunity for a compassionate and motivated professional to make a meaningful impact on individuals facing housing and substance use challenges while working in an inclusive and supportive environment.

Essential Job Functions

The following duties are mandatory requirements of the job:

Client Engagement & Support

• Caseload Management:
  Maintain a caseload of up to twenty-five (25) clients, including single individuals and families across the five boroughs of New York City.
• Home Visits:
  Schedule and conduct at least one monthly home visit per client to assess housing stability and provide case management services.
• Build and maintain trusting relationships with clients to support their journey toward recovery and stability.
• Conduct screenings and intake assessments to evaluate client needs, substance use severity, and readiness for care.
• Provide individual and group substance use counseling to help clients navigate challenges and develop coping strategies.
• Develop personalized treatment plans that outline short- and long-term goals for recovery, counseling, and supportive services.
• Conduct monthly home visits for clients residing in New York City to assess progress, provide in-person support, and ensure housing stability.
• Support clients in understanding and adhering to housing program requirements, including the Terms and Conditions of Tenancy.

• Offer comprehensive case management, including referrals to medical care, mental health services, housing support, and community resources.
• Connect clients to GMHC services and coordinate with external providers for additional care as needed.
• Assist clients in maintaining housing permanence by monitoring and facilitating monthly rent payments.
• Escort clients to healthcare providers, entitlement agencies, and housing management offices to ensure access to necessary services.
• Conduct hospital and off-site visits to maintain engagement with clients in crisis or undergoing treatment.
• Advocate for clients in case conferences with housing providers, medical teams, and other service providers.

• Ensure accurate and timely documentation of all services, including:
• Quarterly service plans and ongoing assessments.
• Monthly progress notes reflecting client progress and engagement.
• Completion of monthly home visit documentation.
• Data entry of contract deliverables into eCOMPAS, AWARDS, and other tracking systems.
• Monitor and meet all contract service deliverables, including home visits, advocacy efforts, and counseling sessions.
• Maintain confidentiality and compliance with state and federal regulations related to client care and substance use treatment.
• Attend GMHC meetings, training sessions, and organizational events to stay updated on best practices and agency policies.
• Perform other duties as assigned by the supervisor to support program goals and client well-being.

• High School Diploma, GED, or HSE required.
• Current CASAC (Credentialed Alcoholism and Substance Abuse Counselor) license required.

• Experience providing substance use counseling and case management in a community or healthcare setting.
• Strong ability to work in a fast-paced, data-driven, and performance-based environment.
• Excellent communication, problem-solving, and interpersonal skills to engage with clients and service providers effectively.
• Ability to work independently and as part of an interdisciplinary team.

• Bilingual in English and Spanish strongly preferred.
• Experience working with individuals living with HIV/AIDS, substance use disorders, and/or mental health conditions.
• Knowledge of housing stability resources and rental assistance programs.
• Experience working with LGBTQ+ communities, historically marginalized populations, and nonprofit organizations.