Health Related Social Needs (HRSN) Navigator

Description

Job Title: Health Related Social Needs (HRSN) Navigator
Department: Health Related Social Needs Services

The HRSN Navigator will provide screenings and navigation services for anyone who meets the eligibility criteria within the WNY or Finger Lakes regions (WNYICC/FLIPA). The Navigator will take a holistic approach to coordinating a range of services to best meet the individual’s needs. The Navigator will utilize a strength-based, trauma informed, and person centered approach for screening/navigation. Screening and navigation are provided in home and community settings.

New Directions Health Related Social Needs Services provides a holistic approach to meeting the needs of the individuals served.

New Directions Youth & Family Services is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

New Directions takes pride in offering a comprehensive benefits package to support our employees:

• Medical, dental, and life insurance
• 401k with up to 3% agency match
• 105 hours of paid time off in the first year, plus 13 agency holidays
• Flexible scheduling
• Opportunities for professional development and advancement
• A supportive agency culture where over 30% of staff have been with us for 10+ years

$22.27 – $23.40 per hour in the first year
Additional raises guaranteed

Full-Time, flexible schedule

We invest in our employees through supervision, in-service training, and opportunities for continued skill development. Staff maintain certifications including Therapeutic Crisis Intervention (TCI), First Aid/CPR, Community Safety Training, and Casey Life Skills facilitation.

• Navigator will provide empathetic and culturally competent screening for social determinants for health to community members telephonically, virtually and/or in-person
• Process screenings and referral intake daily including calls with potential program participants, documentation, and insurance/eligibility verification
• Navigator will receive, prioritize, monitor and triage screenings and referrals that require services connections across community-based and organizations
• Navigator will document progress and action taken with each referral and every interaction in the overseeing body (WNYICC/FLIPA) IT platforms as required
• Navigator will conduct telephonic, virtual or in home assessments with community members
• Maintain effective communication with community members and/or referring organizations to ensure acceptance and resolution of referrals by the receiving organizations or to redirect the referral to another provider if necessary
• Navigator will refer eligible youth from 0-21 to health homes and other Medicaid funded programs within agency
• Attend meetings/work groups with the overseeing social care network
• Documentation will be done within the IT platform and transportation platforms within WNYICC/FLIPA
• Documentation will be completed within the necessary time frames created by the overseeing SCN
• Maintain 120hrs of billable services per month
• Provide support to members who have questions or concerns regarding needs and services
• Perform additional duties as assigned by supervisors

Requirements

• Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds
• Ability to work effectively with children/youth with behavioral, emotional and/or mental health challenges and their families
• Ability to accept supervision and perform as part of a team
• Ability to be flexible and adapt to change
• Must have a valid driver’s license, adequate auto…