Shelter Support Specialist: Client Safety & Coordination

Posted Thursday, August 20, 2026 at 4:00 AM

Program:
Fairwind | 2 Sawgrass Drive, Bellport, NY 11713

As a Residential Aide at one of our shelters, you’ll be responsible for helping to ensure the safety of our clients, the security of our facility and grounds, and the orderly operation of the facility during your shift. You’ll also work directly with our clients to ensure that they attend required internal and external meetings, and you'll collaborate with members of the Social Services Team to ensure client issues are addressed and there is continuity and consistent communication throughout a client's stay.

Conducting Intake/Orientation for new clients, which includes explaining processes, rules, and regulations, copying and filing IDs, and assigning beds.

Conducting and documenting patrols to ensure client compliance with site rules and regulations to ensure health and safety.

Managing processes for inventorying and securing possessions of clients who are away from the site for hospitalization, incarceration, or other reasons.

Conducting bed and meal counts and assisting House Managers with locker searches.

Using the DHS CARES system to track vacancies, check clients in and out, print rosters, etc.

Ensuring that clients receive any notices of meetings and appointments from the Social Services Team on a timely basis, escorting clients to meetings and appointments when necessary.

Documenting incidents and other noteworthy events that occur during your shift.

High School Diploma or equivalent OR equivalent experience and skills.

• FDNY F-02 Fireguard Certificate required (30-day allowance to obtain).

Work experience in residential facilities.

Experience and capacity to work with people experiencing homelessness or otherdisadvantaged people.

Strong relationship and customer service skills.

Computer literacy with Microsoft applications.

Ability to provide night and weekend coverage as needed.

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state, and local laws.

• Health insurance (including Medical, Dental, and Vision) and Life Insurance provided by the Union
• Generous Paid Time Off!
• 2 weeks of annual vacation accrue from Day 1.
• 3 weeks of yearly vacation starting at the beginning of the 2nd full year.
• 12 paid holidays, 3 paid personal days, 7 paid sick days (with unused sick days carrying forward), and a 401 (k) plan with company contributions, even if the employee doesn't contribute.
• Tuition Reimbursement
• Educational Achievement Award for employees completing educational & certification milestones.
• Flexible Spending Account for health care and dependent care expenses
• Short-term and long-term disability
• Employee Referral Bonus

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.

We hope that you will consider joining our team in the fight against homelessness.