Rapid Resolution Coordinator - SSVF

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

The Rapid Resolution Coordinator will play a pivotal role in supporting low-income veteran families who are experiencing homelessness or are at imminent risk of homelessness. Utilizing evidence-based practices such as Critical Time Intervention, Motivational Interviewing, and Harm Reduction techniques, the Rapid Resolution Coordinator will provide comprehensive case management services while maintaining a supervisory and managerial role over junior staff. The position requires a commitment to promoting housing stability, providing supportive services, and collaborating with community resources.

Position: Rapid Resolution Coordinator

Location: Manhattan

Reports To: Senior Assistant Program Director

Status: Exempt

Compensation: $66,300.00 annualized

• Utilize Critical Time Intervention, Motivational Interviewing, and Harm Reduction techniques to assist veteran families in resolving housing crises.
• Conduct assessments and program intakes for new participants, ensuring all data and accompanying documentation are accurate, complete, and compliant with program requirements.
• Develop, implement, and regularly update housing stability plans to support veteran families in obtaining and maintaining permanent housing.
• Provide direct case management services through office-based interactions, fieldwork, and home visits.
• Identify client strengths, needs, abilities, and preferences, leveraging various interventions to address housing barriers.
• Mediate household and landlord-tenant disputes that threaten housing stability.
• Provide crisis intervention and post-placement follow-up support as needed.
• Resource Coordination and Advocacy.
• Serve as a liaison between veteran families and community providers, maintaining an extensive network of resources.
• Review case notes, housing stability plans, and temporary financial assistance (TFA) requests to ensure quality and accuracy.
• Have rapid resolution conversations with veterans entering NYC’s homeless system, with the goal of successfully rapidly resolving 10% of veterans assessed. This will include 30th Street Men’s Shelter and any other points of entry identified.
• Provide ongoing development and training to Case Managers, Program Specialists, and Outreach staff on Rapid Resolution. Assist with training additional staff as needed.
• Provide support for all other Jericho staff who have Rapid Resolution conversations – including reporting and troubleshooting cases.
• Facilitate monthly Rapid Resolution Learning Sessions for all Jericho staff having rapid resolution conversations. Discuss best practices and review both successful and unsuccessful case examples to ensure Jericho is able to successfully rapidly resolve 10% of the veterans assessed.
• Provide crisis intervention as needed.
• Provide post-placement support and follow-up contacts.

• Preventive services.
• Benefits…