Senior Case Manager - RRH

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

The Senior Case Manager Senior Case Manager will be responsible for providing rapid rehousing services to high risk veterans, young adults, and families. The Senior Case Manager will carry a caseload of approximately 10-12 participants.

The Senior Case Manager will be required to have frequent contact, but not limited to, weekly or monthly face-to-face meetings, telephone conversations, aftercare contacts and survey distribution, e- mail, and other electronic exchange with each participant on his or her caseload, depending on the need for services and post-placement support. Additionally, Senior Case Manager will provide oversight to case management team by reviewing documentation, review financial requests, onboarding new staff and taking on special projects as assigned by the Assistant Director’s and Program Director.

Position:
Senior Case Manager

Location:

Manhattan

Reports To:

Program Director
Status:
Non-Exempt
Compensation: $55,000.00 to $60,000.00 annualized

• Utilize Motivational Interviewing and Harm Reduction techniques to assist both veterans and young adults, singles and families who are homeless to resolve their housing crises and promote long-term housing stability.
• Conduct assessments and program intakes for individuals seeking rapid re-housing services. Ensure data is accurate and complete and that all required accompanying documentation is collected. Update case notes in electronic case management system in a timely manner.
• Make referrals on behalf of participants for mental health services and complete psychosocial evaluations, for those considering supportive housing applications with assistance from LCSW Therapist and Program Director Senior CM will act as a liaison to submit at least 10 supportive housing application semi-annually.
• Assist in the development and facilitation of workshops and groups including independent skills, healthy relationship and mental health, etc.
• Conduct intakes and assist in the orientation process of new program participants.
• Provide direct case management services in the office and at field/home visits with high-risk participants.
• Develop and update housing stability plans to assist participants to obtain or maintain permanent housing. Identify household’s strengths, needs, abilities, and preferences. Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.
• Provide hands-on assistance to engage high-risk participants in finding suitable housing, including accompanying those participants to apartment viewings and other appointments. In addition, the Senior Case Manager will advocate on behalf of the participants with landlords and brokers to overcome any issues or challenges to securing and maintaining suitable housing. Work collaboratively with community housing specialists to identify suitable housing.
• Assess high-risk…