Senior Case Manager

Location: New York

Title:

Senior Case Manager

Location:

New York City Metropolitan Area

Reports to:

Director of Social Services (or Case Manger Supervisor)
Classification:
Non-Exempt

Employment Type:

Full-time (35 hours per week)
Role

Summary:

The Senior Case Manager plays a pivotal role in overseeing the comprehensive operations of our program, collaborating closely with the Case Manager Supervisor. This entails planning, development, implementation, monitoring, evaluation, and continuous enhancement of procedures. The Senior Case Manager will provide daily supervision and guidance to the Housing Specialist, Employment Specialist, and Intake Specialist, ensuring seamless coordination under the guidance of the Case Manager Supervisor.

Primary

Job Responsibilities /Duties:

The job duties of the Senior Case Manager include, but are not necessarily limited to, the following:

Ensure strict adherence to organizational policies and procedures, with a focus on effective conflict resolution.

Accompany clients to housing viewings, HRA appointments, and facilitate check-ups from the Department of Homeless Services (DHS) or the Human Resources Administration (HRA).Collaborate with the Housing Specialist to prepare and submit housing packets and applications.

Participate actively in shaping departmental goals, objectives, policies, and procedures, offering insightful recommendations for improvements.

Assist the Case Manager Supervisor in guiding a team of case managers in crafting independent living plans, discharge plans, and post-care programs.

Provide direct supervision, monitoring, and evaluation of team members, ensuring proficient execution of daily, weekly, and periodic tasks.

Deliver crisis intervention and emergency services as the need arises.

Oversee case managers to ensure the provision or arrangement of all necessary and appropriate services, including housing, employment, and therapeutic placements, verified through thorough chart audits.

Conduct monthly chart audits and diligently follow up to ensure compliance with OTDA, DHS, and NAICA regulations.

Maintain accurate and organized supervisory case notes, referrals, and associated documentation.

Tackle facility-related challenges diplomatically and facilitate conflict resolution.

Generate timely and comprehensive progress reports on a weekly, monthly, quarterly, and annual basis.

Collaborate with external agencies and individuals concerning resident records, rights, and responsibilities.

Plan and execute community outreach initiatives and related activities.

Act as a liaison and representative for engagement with community organizations, as needed.

Review and assess initial intake and assessments for clients.

Manage a caseload of clients based on the census.

Review and approve work and dorm passes for clients.

Contribute actively to case conferencing and client review processes.

Provide ongoing case management and counseling, extending up to one year beyond client departure.

Physical Requirements:

Ability to walk, stand, kneel, crouch, and bend over.

Ability to lift, carry, reach, and handle objects weighing up to 25 pounds.

Ability to sit at a desk and work on a computer for prolonged periods.

Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements:

May at times be required to work evenings, weekends, and/or holidays based on organizational needs, deadlines, or events.

Qualifications:

Bachelor’s degree in Social Work, Psychology, Sociology, or related field, and two (2) years of direct social service experience; or an equivalent combination of education and/or experience.

Excellent understanding of the challenges faced by homeless and special needs populations.

Expertise client case work and case management methodologies.

Demonstrated commitment to the mission of NAICA, Inc.

Proven ability to collaborate effectively with diverse groups.

Strong organizational acumen, meticulous attention to detail, and operational efficiency.

Display of maturity, integrity, and sound judgment.

Must be able to read, speak, write, and understand English for administrative purposes.

Must pass a drug screening to be appointed.

This position may be subject to a series of checks before and/or after appointment.

Equal Employment OpportunityNAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable…