Case Manager - Scatter Site

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing‑first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in‑house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well‑being—one person, one home, and one community at a time.

The Jericho Project is seeking a Care Manager for the Family Supportive Scatter‑site Apartment program. The Care Manager will be responsible for providing care management services to formerly homeless families. The Care Manager will carry a caseload of approximately 15 formerly homeless families.

Care Manager will be required to have frequent contact with tenants, weekly and/or monthly face‑to‑face meetings, telephone conversations, and aftercare contacts. Frequent electronic exchanges with colleagues is required.

Position: Case Manager

Location: Scatter Site (Bronx)

Reports To: Program Director

Status: Non-Exempt

Compensation: $53,000.00 to $55,000.00 annualized

• Provide direct care management services (on‑site and in the field). Care management services will include but not limited to mental health and substance use assessments, developing and updating service plans, assistance with obtaining public assistance, Social Security benefits/entitlements and other publicly available resources that may be beneficial to the tenant. Provide back‑up coverage for other Care Managers when needed.
• Care Manager will be required to have frequent contact with families, weekly and/or monthly face‑to‑face meetings, telephone conversations, and aftercare contacts.
• Using a person centered approach, provide case management services and assessments rooted in evidence based models such as Motivational Interviewing, Critical Time Intervention and Harm Reduction.
• Utilize electronic health record. Maintain accurate and up‑to‑date participant files/charts.
• Coordinate and document clinical care management and psychosocial services while also documenting the overall effectiveness of the care management services provided. Care Managers will develop an Individual Service Plan and review the plan periodically to document process toward goals.
• Serve as a liaison between families and community providers.
• Facilitate groups with a focus on life skills, education and support, relapse prevention and mental health counseling.
• Complete referrals to medical, mental health, and other outside providers.
• Collaborate with the Child Development Specialist and Workforce Opportunities on creating individualized service plans addressing the family’s goals.
• Ensure overall compliance with organizational and funder regulations. Adhere to documentation requirements as assigned by leadership and funder regulation/standard.
• Coordinate aftercare services and follow‑up contacts for post‑discharge updates.
• Conduct outreach and engagement including apartment visits and/or inspections.
• Participate in community development efforts such as Community Meetings and supporting the residence in establishing partnerships with other providers in the community.
• Work with Property Management staff to assist tenant to meet terms of their lease including timely payment of rent and avoidance of any nuisance behaviors. Mediate…