Program Supervisor Day Shift

POSITION SUMMARY The Housing Daytime Program Supervisor is responsible for the daily operations of assigned housing programs, including programs serving transgender and gender-expansive youth experiencing homelessness. This position plays a critical leadership role in creating a safe, affirming, trauma-informed, and inclusive environment that supports the well-being, dignity, and independence of LGBTQ+ young people.

SCHEDULE:

Sunday
- Thursday or Tuesday - Saturday

LOCATION:

Manhattan and Brooklyn KEY RESPONSIBILITIES Staffing & Scheduling Create and manage monthly & daily staff schedules

Ensure all shifts are fully covered; coordinate call outs and last minute coverage

Participate in hiring, onboarding and training of Youth Counselors Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm)
Supervision & Staff Development Conduct regular supervision with Youth Counselors Provide real time coaching and guidance

Address staff performance concerns and escalate as needed

Daily Operations Ensure sites are safe, stocked, clean and functional

Oversee food and supply tracking/ordering in collaboration with the Operations Team Ensure work orders are submitted and followed up on Maintain smooth day to day program flow Resident Support & Crisis Management Lead real-time crisis intervention and de-escalation

Address resident concerns, grievances & conflicts

Ensure residents are connected to services and engaging with care teams

Provide immediate response to incidents and ensure proper documentation

Administrative Oversight Ensure completion and accuracy of:

Log books

Incident reports

Resident charts

Group notes & binders

Support audit preparation and compliance processes

Communication & Coordination Serve as main point of contact for daily program updates

Communicate key issues to Director of Housing Programs Participate/lead treatment team & staff meetings

On-Call Requirements Provide on-call support from 7am-7pm on scheduled workdaysQUALIFICATIONSHigh School Diploma or equivalent required

Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs

Minimum of one (1) year of supervisory or leadership experience including coaching, scheduling and overseeing youth-facing staff PREFERRED QUALIFICATIONS Experience working with LGBTQIA+ youth, young adults experiencing homelessness or other vulnerable populations

Knowledge of trauma-informed care, harm reduction, positive youth development and crisis intervention models

Experience participating in hiring, onboarding and training of direct care staff

Experience supporting compliance activities, audits and quality assurance processes

Familiarity with residential housing regulations, documentation standards and program operations

Bilingual or multilingual skills are a plusWORK ENVIRONMENT & PHYSICAL DEMANDS Primarily works in a 24 hour residential housing environment

Frequently walks throughout the site to monitor safety, conduct room checks and support staff and residents

Will be required to respond to behavioral crises, emergencies and other high-pressure situations requiring sound judgment and timely decision-making

Occasionally lifts and moves supplies weighing up to 25 pounds and assists with maintaining an organized program environment

Must be able to travel between housing sites as needed CORE & ROLE-SPECIFIC COMPETENCIES AFC Core Competencies (examples)
Mission alignment and commitment to affirming, youth-centered practice

Cultural humility and ability to work effectively with diverse LGBTQ+ youth populations

Trauma-informed, strengths-based approach to service delivery and collaboration

Clear communication, professionalism, and accountability

Adaptability, sound judgment, and ability to respond calmly in fast-paced environments

Role-Related Competencies (examples)
Provides clear direction, coaching, accountability and support to Youth Counselors Effectively manages staffing, scheduling, coverage and overall program operations

Responds calmly and confidently to emergencies while exercising sound independent judgment

Maintains effective communication with staff, leadership and interdisciplinary teams to ensure continuity of care Promotes a safe, respectful, trauma-informed and affirming environment that supports resident well being and engagement BENEFITS & TOTAL REWARDS Medical, Dental, and Vision Insurance
401(k) with up to a 5% employer match (vested after five years)
Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays…