Case Manager

Location: New York

Title:

Case Manager

Location:

New York Metropolitan Area

Reports to:

Case Manager Supervisor or Director of Social Services Pay Range: $24.37 – 27.47 per hour (est. $44,356 – $50,000 per year)
Classification:
Non-Exempt

Employment Type:

Full-time (35 hours per week)
Role

Summary:

The Case Manager will be expected to manage a caseload of approximately 20-25 clients while providing them a comprehensive range of onsite, person-centered, strengths-based services. The Case Manager may also play a pivotal role in client counseling, intake, case management, and/or providing essential aftercare services. We find that collaborating with colleagues is also key to meeting the diverse needs of clients and achieving program success while aligning with NAICA's core purpose, values, and vision.

The primary objective of the Case Manager will be to empower assigned clients to lead fulfilling lives within the local community.

Primary

Job Responsibilities /Duties:

As a Case Manager, your primary job duties may include the following:

Promptly conducting clients’ initial intake assessments and addressing any critical needs.

Completing bio-psycho-social assessments of clients within the first 30 days of their initial intake to the facility.

Providing assessments of client needs toward recommending treatment modalities when appropriate.

Identify clients who might benefit from information pertaining to alcohol and/or substance use or abuse.

Utilizing assessment tools (potentially found in CARES and elsewhere) to identify available resources and support services, and make timely referrals to those which seem most appropriate based on your understanding of clients’ individual circumstances and goals.

Orienting clients to their assigned transitional housing facility and the larger New York City shelter program while informing and reminding them of the rules, policies, procedures, and schedules currently in effect.

Providing clients with information and guidance on how to access or apply for available resources, such as public assistance, and alcohol or substance use or abuse treatment services.

Developing Independent Living Plans (“ILPs”), in coordination with other social services providers, which are designed to deliver comprehensive support services to clients.

Monitoring and tracking how clients progress in achieving their stated goals.

Empowering clients to actively participate in their own planning and goal-setting.

Scheduling and conducting meetings with clients (on a regular one-on-one basis and as otherwise needed) to touch base, assess, and address whether there are any updates to their personal circumstances and needs.

Referring clients for and encouraging them to take advantage of employment and job or skills development opportunities if appropriate.

Connecting clients with suitable resources to help them achieve their goals.

Meeting with clients to address challenges, successes, and strengthen their capacity for long-term self-sufficiency.

Maintaining thorough records, including client files, and documenting conversations, warnings, and progress reports, all while preserving appropriate levels of confidentiality.

Reporting critical incidents immediately to the Site Director and/or their designated onsite representative.

Attempting to determine client-readiness for employment and housing, potentially in collaboration with Housing Specialists and other Social Services staff.

Treating all clients, visitors, and employees with kindness, respect, and dignity.

Serving as an advocate for clients and also connecting them with outside advocacy groups when necessary.

Providing clients with periodic case management and counseling, extending one (1) year beyond their final exit from the facility.

Establishing and/or nurturing connections and partnerships with other programs and units, both within and outside the organization, to facilitate referrals and support services.

Coordinating and/or escorting clients to housing viewings, and DHS or HRA appointments as required.

Facilitating suitable long-term housing placements for clients as quickly as possible.

Submitting complete case notes within 24 hours of completing any client meeting.

Offering support…