Case Manager - Supportive Housing

Founded in 1980,Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing fornearly 4,000individuals and their pets every night and serves more than
40,000 people annually.

URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention—designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

Innovative Urban Village, opening in Summer 2026, is URI’s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify forESSHIservices. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living.

As URI’s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework frominceptionthrough full implementation.

POSITION OVERVIEW

The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to familiesresidingin the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.

This role requires strong engagement skills, the ability to support familiesimpactedby domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned withESSHIandOTDAstandards.

MAJOR DUTIES AND RESPONSIBILITIES

Direct Service & Case Management

• Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.
• Provide supportive counseling, crisis intervention, and safety planning usingtrauma‑informed,survivor‑centeredapproaches.
• Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.
• Conduct required home visits to assess safety, tenancy conditions, and service needs.
• Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.

Housing Stability & Tenancy Support

• Support residents in maintaining long‑term housing stability through proactive engagement and early identification of risk factors.
• Educate residents on lease compliance, communication with property management, conflict resolution, and household management.
• Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.
• Assist residents with recertifications, inspections, and housing‑related documentation.

ESSHI,OTDA& Supportive Housing Compliance

• Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.
• Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
• Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.
• Participate in audits, case reviews, and quality assurance activities.
• Respond to crises using de‑escalation, safety planning, and trauma‑informed strategies.
• Conduct risk…