Senior Case Manager - Queens Community Program

Essential Job Functions

• Learn and integrate a trauma‑informed, client‑centered approach, using an anti‑oppressive lens, into your work with clients.
• Conduct client‑centered safety assessment and risk management planning. Provide crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients' unique needs in collaboration with client.
• Advocate for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs, Office of Victims Services compensation, and relocation assistance.
• Provide information and referrals and facilitate linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs.
• Assess for and provide emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy.
• Engage in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills.
• Maintain thorough and accurate case records and statistics in web‑based case management system.
• Collect client data, test new interventions and track outcome. Participate in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars.
• Conduct educational presentations and trainings and participate in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics.
• Work collaboratively with other Safe Horizon programs to facilitate linkages for clients. Various other duties to be determined by supervisor.

• Safe Horizon staff.
• District Attorney’s Office.
• NYPD.
• Office of Victim Services.
• ACS.
• NYCHA and Section 8 staff.
• Other social service providers.

Knowledge and

Skills:

• Must be sensitive toward and understanding of victimization.
• Must be able to demonstrate respect, compassion and a non‑judgmental approach to victims of crime and abuse.
• Must be willing to participate in a learning community.
• Must be organized, detail oriented and solution focused.
• Must demonstrate the ability to work independently and be resourceful.
• Must demonstrate leadership skills (acts as a “go‑to” person for colleagues, takes initiative; suggests ways to make processes work better).
• Must be a team player.
• Possess strong communication and organizational skills.
• Excellent interpersonal skills.
• Able to work under pressure in a calm and reassuring manner.

• A bachelor’s degree in a related field (Social Work, Psychology, Human Services etc.) or equivalent experience is preferred.

• At least one year of prior direct service experience in a social service setting is required. Experience working with survivors of intimate partner and family violence and other victims of crime preferred.
• Bilingual (English/Spanish, French, Chinese, Arabic, Korean) preferred.

Hiring Range: $23.63 - 26.58 Hourly

Full‑time

Hours:

35 Hours per week

Full‑time Benefits:

• Vacation Time
• Paid Sick Time
• Holidays
• Medical
• Dental
• Vision
• 403(b) Retirement Plan
• Company Life Insurance
• Medical/Dependent Care Flexible Spending Accounts
• Tuition Assistance Program
• Commuter Benefits Program
• Gym Reimbursement
• Parental Leave
• Employee Learning Center