Senior Case Manager

Bronx Works helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

Join a community-driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

• Assist with the outreach and engagement of residents of 2605 Sedgwick and Bronx Park Phases.
• Assist with NYSERDA Green Energy program- program participant and follow-up services.
• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up
• Manage a case load
• Monitor and document client progress toward service plan goals
• Document all interactions with, or on behalf of, clients
• Maintain familiarity with program resources available on- and off-site
• Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers
• Complete program reports on a monthly basis, or more frequently as required
• Act as program contact person for inquiries concerning clients
• Provide collaboration and support with securing benefits, especially as it relates to access to benefits services and eviction prevention efforts
• Report to, and meet with, supervisor on a monthly basis
• Conduct home visits and other field work, as required
• Coordinate and facilitate monthly activities that fit the needs of the site
• Perform additional administrative duties as assigned
• Assist with community events as needed and serve as a liaison with community vendors

• Bachelor’s degree with case management experience or High School Diploma with 3 years of case management experience
• Experience using Access HRA and securing HRA entitlements and benefits preferred
• Mental health background preferred
• Bilingual preferred
• Crisis prevention and mental health first aid training is required within first 6 month
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time, or climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

Bronx Works seeks to build an inclusive organization grounded in respect for differences. Bronx Works is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process, please contact hr benefits.

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