Patient Navigator - Ccr

Job Title and Location

Patient Navigator - CCR

Location:

Callen-Lorde Community Health Center, Brooklyn, NY 11201

The role is responsible for reducing barriers to care by supporting patients in navigating health and social service systems. This position empowers patients with the tools, knowledge, and resources they need to advocate for themselves while serving as a critical link between patients, service providers, and community-based social services.

• Identify and help remove barriers that prevent patients from accessing timely and appropriate care.
• Support ARV medication adherence and promote viral load suppression through patient education, follow‑up, and care coordination.
• Encourage and track medical and specialist appointment adherence to ensure continuity of care.
• Assist patients in achieving and maintaining stable housing by connecting them with appropriate housing resources and supports.
• Support public and private benefit navigation and maintenance, including referrals, renewals, and coordination with external agencies.
• Provide patients with education, tools, and resources that promote self‑advocacy and informed decision‑making.
• Serve as a liaison between patients, service providers, and social service organizations to ensure coordinated, patient‑centered care.

This is a full‑time, hybrid position.

Salary will be based on experience and will be accompanied by a comprehensive benefits package, including an exceptional low‑cost medical plan for you and your family, dental and vision insurance, no‑cost life insurance, short‑ and long‑term disability insurance, a Flexible Spending Account, Tuition Assistance, commuter benefits, generous paid time off, and a 403(b) retirement savings plan.

• High school diploma or GED preferred.
• CPR certification required.
• In the absence of educational credentials, experience in social services, case management, and/or health care will be considered.
• Strong computer competency, including knowledge of electronic medical records, computerized appointment/billing programs, and other Microsoft Office programs.
• Strong customer service orientation.

• Ability to work independently yet be team focused.
• Ability to remain calm, focused, and helpful under stress.
• Knowledge of Microsoft Office programs and utilization of these tools for scheduling and communication.
• Strong communication and interpersonal skills.
• Commitment to the mission of Callen-Lorde.