Case Manager

ABOUT COMMONPOINT:

At Commonpoint, community is at the heart of everything we do. With more than 90 program sites and flagship locations in Little Neck,The Bronx, Bayside, Forest Hills, East Elmhurst, and Jamaica, we proudly serve over 125,000 individuals each year. From early childhood to older adulthood, we support people from all walks of life on their journeys from crisis to stability and empowerment.

Our wide range of programs, spanning social services, education, and recreation, reflects our mission to build a more connected, inclusive, and thriving community for all.

To continue advancing our impact across the communities we serve, Commonpoint is seeking a Case Manager to join the A dult Workforce Vocational Training Department. The Adult Workforce Department plays a vital role in providing employment and vocational training services to individuals working toward long-term economic stability and career success. The Case Manager will provide comprehensive case management and employment support to vocational training and general workforce clients, helping them navigate barriers, access benefits and resources, successfully complete their training programs, graduate, and ultimately secure and retain competitive employment in their chosen field.

The Case Manager will build strong relationships with clients and provide individualized guidance throughout their workforce journey, while carrying out additional responsibilities aligned with their case management, vocational, and employment goals.

This position is based out of Commonpoint Queens locations with occasional meetings in Commonpoint's Bronx Hub. The typical schedule may include Monday through Thursday, from 5:00 p.m. to 8:00 p.m., weekends, or a combination of weekday evenings and weekends, based on program and client needs. Flexibility is essential, as occasional weekend availability may be required to support case management and vocational training activities.

• Provide comprehensive case management to Commonpoint's Adult Workforce Vocational training program participants from enrollment through job readiness, employment, and post-employment retention. Trainings include but are not limited to Construction, Allied Health, Digital Court Reporter, and other existing trainings.
• Complete comprehensive vocational assessment, and then vocational counseling and referrals to corresponding hard skills training.
• Deliver job readiness and employment services, including resume development, interview preparation, job search strategy, professional networking guidance, and direct employer referrals.
• Support participants in overcoming employment barriers by coordinating referrals to internal and external social services in collaboration with case management teams.
• Provide ongoing follow-up and retention services to participants after placement, implementing strategies that promote long-term employment success and address barriers to job retention.
• Track retention milestones (e.g., 30-, 60-, 90-, 180-, and 360-day) and employment outcomes, ensuring timely and accurate documentation in program databases and reporting systems.
• Collect, verify, and maintain accurate participant and employment documentation, including case notes, placement verifications, pay stubs, retention follow-ups, and other required records; ensure timely and accurate data entry in required reporting systems to support program compliance, performance tracking, and funder reporting requirements.
• Implement and administer participant surveys to evaluate program effectiveness, participant satisfaction, internship & employment outcomes, using findings to support continuous program improvement.
• Collaborate with program staff to…