Outreach Specialist

The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect New Yorkers to key City services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain City services.

The Public Engagement Unit consists of teams of specialists who are trained to effectively engage New Yorkers and connect them with vital resources. The Unit uses data to identify demographics that likely want or need city services; and works with partner agencies, elected officials, community groups, non-profit organizations, and service providers to engage directly with communities and subject matter experts in all five boroughs.

The unit is frequently involved in citywide events, special projects in conjunction with multiple city agencies, and targeted days of action.

• Engage New Yorkers through various outreach tactics including door-to-door canvassing, phone calls, and peer-to-peer texting to assess their needs and inform them of relevant City services and resources.
• Provide ongoing case management to enable New Yorkers to access benefits, with a primary focus on housing benefits and services.
• Conduct outreach Days of Action and other community events.
• Respond to incoming calls from the Tenant Helpline.
• Maintain ongoing reporting and communication with their assigned supervisor.
• Liaise with stakeholders in the community, including community-based organizations and agency partners.
• Assist with partners' outreach efforts to provide additional resources and information to New Yorkers city-wide.
• Assist with special projects, as needed.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.